VVengine shuts down normally, but unexpectedly

[skelker]

We are running VVengine on a windows 2003 server and occasionally the service shuts down normally as if someone has stopped the service via the HTTP interface. However, no one has clicked on that link that we know of and no one admits to stopping it via the service manager.

2 questions:

1. Does VV shut itself off for unexplained reasons? If so, does it write to a different log about why it shut down?
2. Is there any debug logging we could enable that would show if someone clicked on the http interface option to shut down the VVengine service?

The event log looks like this:

Event Type: Information
Event Source: Service Control Manager
Event Category: None
Event ID: 7036
Date: 5/4/2010
Time: 10:54:07 AM
User: N/A
Computer: QS1GATEPROD06
Description:
The VVEngine service entered the stopped state.


Event Type: Information
Event Source: Service Control Manager
Event Category: None
Event ID: 7035
Date: 5/4/2010
Time: 10:54:07 AM
User: The user was here. Deleted for security reasons.
Computer: QS1GATEPROD06
Description:
The VVEngine service was successfully sent a stop control.



The VVEngine log shows this:

05/04/2010 10:54:07 [865125.664-PID:1908-02428] Detected VVEngine shutdown
05/04/2010 10:54:07 [865125.664-PID:1908-01912] Service Stopping from console. (XYNTServiceHandler)
05/04/2010 10:54:07 [865125.664-PID:1908-01912] Ending VVEngine Process.
05/04/2010 10:54:07 [865125.664-PID:1908-01912] VVEngine Shutdown OK
05/04/2010 10:54:07 [865125.664-PID:1908-01912] Service Stopped from console. (XYNTServiceHandler)
05/04/2010 10:54:07 [865125.664-PID:1908-01912] Done.

[skelker]

OK. I found the VVengine log file and see that it did actually crash rather than get shut down normally. There must be an exception handler that does a normal shut down. It would actually be more beneficial for it to pass on the exception after it reported the crash information to the log and the rpt and dmp files, since the service manager would notice and re-start the service. In any case, here is the info from the log and the rpt file. I have also sent the full dmp and rpt to support.



05/04/2010 10:53:05 [864801.028-PID:2292-02312] [C:\apps\ViceVersa\fimihist.fsf] Successful.
05/04/2010 10:54:00 [864855.856-PID:2292-02312] [C:\apps\ViceVersa\fimihist.fsf] Running... Run every minute, start on 3/1/2010 10:20 PM 05/04/2010 10:54:05 [864861.044-PID:2292-02312] [C:\apps\ViceVersa\fimihist.fsf] Profile finished. Result "(Scheduled Run) - Successful.". Exit Code: 0.
05/04/2010 10:54:05 [864861.059-PID:2292-04972] An unhandled exception has occurred in VVEngine. VVEngine has to close.
A crash report has been saved to "C:\Program Files\VVEngine\vvengine.rpt" and "C:\Program Files\VVEngine\vvengine.dmp".
Please send the report to support@tgrmn.com along with an explanation of where VVEngine crashed.
Please also attach VVEngine.log file.



Here is the rpt:
//=====================================================
Exception report created by VVEngine 1.1 - 11000007

System details:
Windows Server 2003, (Standard Edition), (x86-32 Processor) v5.2 Build:3790 Service Pack:2 Exception code: C0000005 ACCESS_VIOLATION Fault address: 00730061 AAC030:00BB6198 㒋皷쌬ª芐粂

Registers:
EAX:00CA3F80
EBX:00000001
ECX:012D9128
EDX:00730061
ESI:012C0048
EDI:00BEB734
CS:EIP:001B:00730061
SS:ESP:0023:00AAEDC0 EBP:00BEB72C
DS:0023 ES:0023 FS:003B GS:0000
Flags:00010206

Call stack:
Address Frame Function SourceFile
00730061 00AAEDBC 0000:00000000
0040480F 00BEB72C 0001:0000380F C:\Program Files\VVEngine\vvengine.exe
00BEB164 00BEC2BC 0000:00000000
00BEBCF4 00BFC56C 0000:00000000
========================
Local Variables And Parameters

Call stack:
Address Frame Function SourceFile
00730061 00AAEDBC 0000:00000000

0040480F 00BEB72C 0001:0000380F C:\Program Files\VVEngine\vvengine.exe

00BEB164 00BEC2BC 0000:00000000

00BEBCF4 00BFC56C 0000:00000000

[skelker]

Any luck on this issue?

[TGRMN Software]

Which e-mail address did you use to send the DMP file? thanks
_________________
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TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com

[skelker]

I did send the rpt and dmp files to mail@tgrmn.com and support@tgrmn.com.

I sent them again this morning.

[skelker]

Did the .dmp or .rpt offer any clues to the cause of the VVengine crash? Let me know if there is more info I can provide to assist you.

[TGRMN Software]

Hi, can you let me know from which e-mail address you sent the dmp and rpt file or your name ? thanks
_________________
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TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com

[skelker]

Crashed again over the weekend. I sent the relavent files yesterday. This seems to happen about once a month. Sometimes twice.

[TGRMN Software]

Thanks, what e-mail address did you send them from?
_________________
--
TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com