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Frustrated -- what's up with your customer support?
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Morrigu



Joined: 19 Apr 2010
Posts: 4

PostPosted: Mon Apr 19, 2010 1:59 pm    Post subject: Frustrated -- what's up with your customer support? Reply with quote

I have emailed the support from the Compare and Merge website 5 times now.

I originally purchased your Compare and Merge software back in November of last year. My system crashed, so I had to buy a new hard drive. I had emailed several times to obtain my license code to reactivate my software, no one ever got back to me.

SO, I decided to go ahead and re-purchase the Compare and Merge again, to get a new activation code, however, after the purchase the receipt did NOT have an activation code on it.

Where it said "your activation code is" there was NOTHING. It was blank.

I then emailed thrice, trying to get my code. No one ever replied.

Do you have a contact number I can call to get this settled? If not, I would like a refund ASAP.
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Morrigu



Joined: 19 Apr 2010
Posts: 4

PostPosted: Mon Apr 19, 2010 7:16 pm    Post subject: Reply with quote

Well, after submitting two more tickets and doing a little digging, I the following about the payment center used to process the compare and merge software.

Maybe this is the reason I did not get my activation code. Either way, I need a customer service contact other than email, since no one responds to support@compareandmerge.com.


From another cumstomer: complaints board:

Quote:
I ordered a software product - DVDFAB advertised by Digital River and it stated that I would receive a download link and registration code via e-mail immediately. I never received it. I sent numerous e-mails to SWREG.ORG and received no replies. I then contacted Digital River via . They told me they take your money but have no control over when the vendor would deliver the product - if ever. I told them that this was false advertising on their website as they state very specifically that you will receive the download link and registration via e-mail immediately. They told me there is nothing they can do about it.

If you ever see something advertised by either Digital River or SWREG.ORG as an electronic transaction site - RUN!
These people are running a SCAM and take no responsibilities for the vendors they support.

I filed a formal complaint with the Federal Trade Commission.
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TGRMN Software
Site Admin


Joined: 10 Jan 2005
Posts: 8759

PostPosted: Mon Apr 19, 2010 8:40 pm    Post subject: Reply with quote

Hello

under which e-mail address did you purchase C&M ?

thanks
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TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com
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Morrigu



Joined: 19 Apr 2010
Posts: 4

PostPosted: Mon Apr 19, 2010 8:51 pm    Post subject: Reply with quote

The first one, kelly@kellywardrop.com. The second purchase, kelly@visionarylab.com.

Thanks so much for helping.
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TGRMN Software
Site Admin


Joined: 10 Jan 2005
Posts: 8759

PostPosted: Mon Apr 19, 2010 9:14 pm    Post subject: Reply with quote

Sorry for this trouble, we have sent the C&M code now. thanks
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http://www.tgrmn.com
http://www.compareandmerge.com
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Guest






PostPosted: Mon Apr 19, 2010 11:21 pm    Post subject: Reply with quote

No, thank you. Again, my apologies for the frustration. Your software is the best out there.
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greybeard design
Guest





PostPosted: Thu Apr 22, 2010 8:07 pm    Post subject: Need response to C&M support request Reply with quote

I sent a request for a lost key on Apr 15. No response. Just re-sent the request via your support form. Please contact greg@greybearddesign.com
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Guest






PostPosted: Fri Apr 23, 2010 6:01 pm    Post subject: Re: Need response to C&M support request Reply with quote

greybeard design wrote:
I sent a request for a lost key on Apr 15. No response. Just re-sent the request via your support form. Please contact greg@greybearddesign.com


Another day has passed. My developer needs his key so he can get some work done. What's it take to get a response from support?
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greybeard



Joined: 23 Apr 2010
Posts: 2

PostPosted: Sat Apr 24, 2010 2:36 pm    Post subject: Help please! Reply with quote

To describe this as an unacceptable situation, and my mood beyond frustrated, is an understatement.

We have repeatedly written to your support e-mail address. I am now posting for the third day in a row.

Do you read this board? Please contact greg@greybearddesign.com.

One of my staff, at my direction, purchased a license to C&M. After using it for some period of time, his computer crashed. He tried to communicate with you concerning the key. No response. He tried to purchase a new license. No key. E-mails requesting either the new key or the old key received no response. At that point I became involved. I sent a pair of e-mails to your support addres - no response to those as well - and now I am here trying to get your attention.

I'm furious at this failure on your part! This is entirely unacceptable.
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TGRMN Software
Site Admin


Joined: 10 Jan 2005
Posts: 8759

PostPosted: Mon Apr 26, 2010 8:19 pm    Post subject: Reply with quote

Hello

sorry for late reply, our system for delivering codes for CompareAndMerge is down and we are working on a fix, I have now contacted you at greg@greybearddesign.com

thanks
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TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com
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Morrigu



Joined: 19 Apr 2010
Posts: 4

PostPosted: Wed May 12, 2010 5:35 pm    Post subject: Reply with quote

I did get the code, however, I am still getting a "expired" result when I try to use Compare and Merge.

Can you PLEASE send me a valid code to activate my Compare and Merge? Or refund my money?

Please send it to kelly@kellywardrop.com or kelly@visionarylab.com
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greybeard



Joined: 23 Apr 2010
Posts: 2

PostPosted: Wed May 12, 2010 5:54 pm    Post subject: Reply with quote

I will note that we did get the key as requested.
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TGRMN Software
Site Admin


Joined: 10 Jan 2005
Posts: 8759

PostPosted: Thu May 13, 2010 2:16 am    Post subject: Reply with quote

Hello Morrigu,

Sorry for the inconvenience: we had some troubles with our ordering system for the CompareAndMerge software, which is now finally fixed.

I have re-sent the activation code to the e-mail address you provided.

thanks
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http://www.tgrmn.com
http://www.compareandmerge.com
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guest
Guest





PostPosted: Thu May 13, 2010 4:10 pm    Post subject: Customer Support SUCKS!!! Reply with quote

I purchased the full license $199, emailed for support BUT no reply at all.
no phone numbers to call to.

How do I get my refund????

very disappointed paid customer
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TGRMN Software
Site Admin


Joined: 10 Jan 2005
Posts: 8759

PostPosted: Fri May 14, 2010 2:04 am    Post subject: Reply with quote

Hello

which e-mail address did you write from?

thanks
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http://www.tgrmn.com
http://www.compareandmerge.com
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