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Morrigu
Joined: 19 Apr 2010
Posts: 4
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 Posted: Mon Apr 19, 2010 1:59 pm Post subject: Frustrated -- what's up with your customer support? |
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I have emailed the support from the Compare and Merge website 5 times now.
I originally purchased your Compare and Merge software back in November of last year. My system crashed, so I had to buy a new hard drive. I had emailed several times to obtain my license code to reactivate my software, no one ever got back to me.
SO, I decided to go ahead and re-purchase the Compare and Merge again, to get a new activation code, however, after the purchase the receipt did NOT have an activation code on it.
Where it said "your activation code is" there was NOTHING. It was blank.
I then emailed thrice, trying to get my code. No one ever replied.
Do you have a contact number I can call to get this settled? If not, I would like a refund ASAP. |
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Morrigu
Joined: 19 Apr 2010
Posts: 4
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| Posted: Mon Apr 19, 2010 7:16 pm Post subject: |
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Well, after submitting two more tickets and doing a little digging, I the following about the payment center used to process the compare and merge software.
Maybe this is the reason I did not get my activation code. Either way, I need a customer service contact other than email, since no one responds to support@compareandmerge.com.
From another cumstomer: complaints board:
| Quote: | I ordered a software product - DVDFAB advertised by Digital River and it stated that I would receive a download link and registration code via e-mail immediately. I never received it. I sent numerous e-mails to SWREG.ORG and received no replies. I then contacted Digital River via . They told me they take your money but have no control over when the vendor would deliver the product - if ever. I told them that this was false advertising on their website as they state very specifically that you will receive the download link and registration via e-mail immediately. They told me there is nothing they can do about it.
If you ever see something advertised by either Digital River or SWREG.ORG as an electronic transaction site - RUN!
These people are running a SCAM and take no responsibilities for the vendors they support.
I filed a formal complaint with the Federal Trade Commission. |
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TGRMN Software
Site Admin
Joined: 10 Jan 2005
Posts: 8763
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Morrigu
Joined: 19 Apr 2010
Posts: 4
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TGRMN Software
Site Admin
Joined: 10 Jan 2005
Posts: 8763
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Guest
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| Posted: Mon Apr 19, 2010 11:21 pm Post subject: |
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| No, thank you. Again, my apologies for the frustration. Your software is the best out there. |
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greybeard design
Guest
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| Posted: Thu Apr 22, 2010 8:07 pm Post subject: Need response to C&M support request |
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| I sent a request for a lost key on Apr 15. No response. Just re-sent the request via your support form. Please contact greg@greybearddesign.com |
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Guest
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| Posted: Fri Apr 23, 2010 6:01 pm Post subject: Re: Need response to C&M support request |
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| greybeard design wrote: | | I sent a request for a lost key on Apr 15. No response. Just re-sent the request via your support form. Please contact greg@greybearddesign.com |
Another day has passed. My developer needs his key so he can get some work done. What's it take to get a response from support? |
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greybeard
Joined: 23 Apr 2010
Posts: 2
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| Posted: Sat Apr 24, 2010 2:36 pm Post subject: Help please! |
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To describe this as an unacceptable situation, and my mood beyond frustrated, is an understatement.
We have repeatedly written to your support e-mail address. I am now posting for the third day in a row.
Do you read this board? Please contact greg@greybearddesign.com.
One of my staff, at my direction, purchased a license to C&M. After using it for some period of time, his computer crashed. He tried to communicate with you concerning the key. No response. He tried to purchase a new license. No key. E-mails requesting either the new key or the old key received no response. At that point I became involved. I sent a pair of e-mails to your support addres - no response to those as well - and now I am here trying to get your attention.
I'm furious at this failure on your part! This is entirely unacceptable. |
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TGRMN Software
Site Admin
Joined: 10 Jan 2005
Posts: 8763
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Morrigu
Joined: 19 Apr 2010
Posts: 4
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| Posted: Wed May 12, 2010 5:35 pm Post subject: |
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I did get the code, however, I am still getting a "expired" result when I try to use Compare and Merge.
Can you PLEASE send me a valid code to activate my Compare and Merge? Or refund my money?
Please send it to kelly@kellywardrop.com or kelly@visionarylab.com |
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greybeard
Joined: 23 Apr 2010
Posts: 2
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| Posted: Wed May 12, 2010 5:54 pm Post subject: |
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| I will note that we did get the key as requested. |
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TGRMN Software
Site Admin
Joined: 10 Jan 2005
Posts: 8763
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| Posted: Thu May 13, 2010 2:16 am Post subject: |
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Hello Morrigu,
Sorry for the inconvenience: we had some troubles with our ordering system for the CompareAndMerge software, which is now finally fixed.
I have re-sent the activation code to the e-mail address you provided.
thanks
_________________
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TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com |
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guest
Guest
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| Posted: Thu May 13, 2010 4:10 pm Post subject: Customer Support SUCKS!!! |
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I purchased the full license $199, emailed for support BUT no reply at all.
no phone numbers to call to.
How do I get my refund????
very disappointed paid customer |
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TGRMN Software
Site Admin
Joined: 10 Jan 2005
Posts: 8763
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