I paid for the software, why doesn't it work?

[Tim]

I downloaded the software, then paid and registered it. I changed computers and downloaded the software again. When I enter the the registration text and the registration key -- using copy and paste (without the brackets) -- I get an error message saying my info is invalid. I am copying it from the order confirmation, for _____ sake! What is going on? This the second time I have asked about this without any help from you. I emailed a pdf of my order confirm to support and never heard one word. What's up. It seems like a good piece of software but I should only have to pay for it once, right?

[TGRMN Software]

Hello,

We have received your e-mail with the PDF attachment: I think the problem may be that you are using a code for a previous version of ViceVersa in the latest version. We will contact you via e-mail,

thanks
_________________
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TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com

[Tim]

I look forward to hearing from you via email.