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Runtime error - Vice Versa Pro 2.5

 
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wterng82



Joined: 09 Dec 2009
Posts: 4
PostPosted: Wed Dec 09, 2009 3:31 am    Post subject: Runtime error - Vice Versa Pro 2.5 Reply with quote
Hi,

I am evaluating Vice Versa Pro 2.5. It works fine when I first install this software to WIndows XP SP2 and replicate the files to Windows Server 2003.

When I check again on the second day, I saw there is an error by Visual C++:-

Runtime error
Program: c:\program files\viceversa pro 2\viceversa.exe
The application has requested the Runtime to terminate it in an unusual way. Please contact the application support team.

Please help.
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TGRMN Software
Site Admin


Joined: 10 Jan 2005
Posts: 8759
PostPosted: Wed Dec 09, 2009 3:54 am    Post subject: Reply with quote
Hello

You should have 2 files in the ViceVersa installation folder:

ViceVersa.dmp
ViceVersa.rpt

They contain more info on the crash.

Could you please send them to support@tgrmn.com

thanks
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wterng82



Joined: 09 Dec 2009
Posts: 4
PostPosted: Tue Dec 15, 2009 6:33 am    Post subject: Reply with quote
Hi Support,

Have sent the dump file and report file. Please analyze and revert.

Thanks!
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TGRMN Software
Site Admin


Joined: 10 Jan 2005
Posts: 8759
PostPosted: Wed Dec 16, 2009 11:28 am    Post subject: Reply with quote
We will asap and let you know, thanks
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wterng82



Joined: 09 Dec 2009
Posts: 4
PostPosted: Wed Dec 23, 2009 4:26 am    Post subject: Reply with quote
Hi Support,

Any status updates? How can we fix this problem?
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wterng82



Joined: 09 Dec 2009
Posts: 4
PostPosted: Tue Jan 05, 2010 4:23 am    Post subject: Reply with quote
Hi,

Please update Sad
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Guest
PostPosted: Thu Jan 07, 2010 2:08 pm    Post subject: Reply with quote
Maybe this helps: I do get this error message if I try to start VVLauncher twice. This happened in my environment after I configured VVLauncher to run as a service, while VVlauncher was still set to load into the toolbar when I log in. Obviously there may be only one instance of VVLauncher.exe running.
I removed all run and load directives to VVLauncher.exe from the run and load sections of the registry, and the problem was gone.

Armin.
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TGRMN Software
Site Admin


Joined: 10 Jan 2005
Posts: 8759
PostPosted: Mon Jan 11, 2010 3:28 am    Post subject: Reply with quote
Hello wterng82, could you please resend the files, thanks
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