VVEngine service keeps crashing

minimini · Joined: 12 Jun 2009 Posts: 6

VVEngine version 1.1.0.7 crashes at least once a month with the following error. What's going on? VVEngine is configured as a Windows Service.

Error code:
Log Name: Application
Source: Application Error
Date: 11/11/2009 6:17:35 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: <stripped>
Description:
Faulting application vvengine.exe, version 1.1.0.7, time stamp 0x4892ade4, faulting module vvengine.exe, version 1.1.0.7, time stamp 0x4892ade4, exception code 0xc0000005, fault offset 0x00005dfd, process id 0x1980, application start time 0x01ca632794406262.
Event Xml:
<Event xmlns="removed for posting purposes">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2009-11-12T02:17:35.000Z" />
<EventRecordID>422344</EventRecordID>
<Channel>Application</Channel>
<Computer>stripped</Computer>
<Security />
</System>
<EventData>
<Data>vvengine.exe</Data>
<Data>1.1.0.7</Data>
<Data>4892ade4</Data>
<Data>vvengine.exe</Data>
<Data>1.1.0.7</Data>
<Data>4892ade4</Data>
<Data>c0000005</Data>
<Data>00005dfd</Data>
<Data>1980</Data>
<Data>01ca632794406262</Data>
</EventData>
</Event>

TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8759

Hello

could you please send the files VVEngine.dmp and VVEngine.rpt (they should be in the VVEngine installation folder) to support@tgrmn.com ?

thanks
_________________
--
TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com

minimini · Joined: 12 Jun 2009 Posts: 6

Problem signature
Problem Event Name: APPCRASH
Application Name: vvengine.exe
Application Version: 1.1.0.7
Application Timestamp: 4892ade4
Fault Module Name: vvengine.exe
Fault Module Version: 1.1.0.7
Fault Module Timestamp: 4892ade4
Exception Code: c0000005
Exception Offset: 00004809
OS Version: 6.0.6001.2.1.0.274.10
Locale ID: 1033
Additional Information 1: 4dfa
Additional Information 2: 9ff0bf7c8005487026b38ac1d651df20
Additional Information 3: eb99
Additional Information 4: f06b08138f1de85591539b7b0b077586

Files that help describe the problem
Version.txt
AppCompat.txt
memory.hdmp
minidump.mdmp

TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8759

Hello

were you able to send send the files VVEngine.dmp and VVEngine.rpt (they should be in the VVEngine installation folder) to support@tgrmn.com ?

thanks!
_________________
--
TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com