Problem with E-mail Authentication in VV2.5

DRNeale · Joined: 06 Nov 2006 Posts: 9

The e-mail server I am trying to use does not authenticate with a user name and password. It just uses POP3 authentication before SMTP.

Unfortunately, VV 2.5 e-mail set up apparently does not allow POP3 authentication by itself. You must check "Authenticate using Name and Password" and enter a User Name and Password before you can select "Authenticate with POP3 server before sending E-mail" and enter the POP3 Server Name.

Now, on the surface, this seems correct but, apparently, even after POP3 authentication has occurred, VV 2.5 still attempts SMTP authentication before sending the message. My e-mail server apparently doesn't like this and throws an error: " - 535 authorization failed (#5.7.0)".

Interestingly enough, once POP3 authentication has been done and I uncheck "Authenticate using Name and Password", e-mailing works fine until the POP3 authentication time-out occurs.

So, it would appear to me at least that we need the ability to enter a User Name and Password and use only POP3 authentication by itself. I don't know if that is allowed in the code of VV 2.5 but the user cannot select this option separately. I thought about directly editing the profile to try it but decided that might cause more problems and that I should just ask first.

Dan Neale

TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8759

Hello

could we try ViceVersa vs your mail server from our office?

thanks
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DRNeale · Joined: 06 Nov 2006 Posts: 9

Yes, by all means. I will create an e-mail account for you tomorrow and send the information to support@tgrmn.com.

Thanks,
Dan Neale

TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8759

OK, thank you.
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Wolfgang Neudorfer · Guest

smtp is not working either.
you may have also an account on my system?
regards wolfgang

TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8759

Hi, that would be very useful, can you send the account info to support@tgrmn.com ? thanks
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TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com

DRNeale · Joined: 06 Nov 2006 Posts: 9

Any progress on this problem yet? I can see from the forum topics that you are probably very busy but I was hoping.

Thanks,
Dan N.

TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8759

Hello

Yes, we think we found the issue and should be able to release a new build in the next few days. Would be great if you could leave the test account you created active until then,

thank you!
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DRNeale · Joined: 06 Nov 2006 Posts: 9

Support,

That's good news. I will keep the test account available as long as you need it.

Dan Neale

Wolfgang Neudorfer · Guest

accounts are open until end of noc....

Uncle Ook · Joined: 10 Jul 2008 Posts: 19

Any updates on this? Just upgraded to 2.5 64bit and I am having authentication issues, though I was previously able to send email from a post-job script ok using the same email account...

Cheers,

Mark

DRNeale · Joined: 06 Nov 2006 Posts: 9

Yes, I was also wondering since a solution seemed close on 11/5/09. Any further news? Any information would be appreciated.

TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8759

Hello,

We did find where the issue is and we now have to create a new build ....

thanks
_________________
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TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com

DRNeale · Joined: 06 Nov 2006 Posts: 9

Any progress on a new build to fix this problem yet? I would be happy to test it, if needed.

Thanks,
Dan Neale

urmel · Joined: 20 Nov 2009 Posts: 36

Hello

are there any updates on this issue ?

Regards