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Problem with E-mail Authentication in VV2.5
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DRNeale



Joined: 06 Nov 2006
Posts: 9

PostPosted: Tue Oct 27, 2009 6:22 pm    Post subject: Problem with E-mail Authentication in VV2.5 Reply with quote

The e-mail server I am trying to use does not authenticate with a user name and password. It just uses POP3 authentication before SMTP.

Unfortunately, VV 2.5 e-mail set up apparently does not allow POP3 authentication by itself. You must check "Authenticate using Name and Password" and enter a User Name and Password before you can select "Authenticate with POP3 server before sending E-mail" and enter the POP3 Server Name.

Now, on the surface, this seems correct but, apparently, even after POP3 authentication has occurred, VV 2.5 still attempts SMTP authentication before sending the message. My e-mail server apparently doesn't like this and throws an error: " - 535 authorization failed (#5.7.0)".

Interestingly enough, once POP3 authentication has been done and I uncheck "Authenticate using Name and Password", e-mailing works fine until the POP3 authentication time-out occurs.

So, it would appear to me at least that we need the ability to enter a User Name and Password and use only POP3 authentication by itself. I don't know if that is allowed in the code of VV 2.5 but the user cannot select this option separately. I thought about directly editing the profile to try it but decided that might cause more problems and that I should just ask first.

Dan Neale
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TGRMN Software
Site Admin


Joined: 10 Jan 2005
Posts: 8759

PostPosted: Wed Oct 28, 2009 1:51 am    Post subject: Reply with quote

Hello

could we try ViceVersa vs your mail server from our office?

thanks
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DRNeale



Joined: 06 Nov 2006
Posts: 9

PostPosted: Wed Oct 28, 2009 3:29 am    Post subject: Reply with quote

Yes, by all means. I will create an e-mail account for you tomorrow and send the information to support@tgrmn.com.

Thanks,
Dan Neale
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TGRMN Software
Site Admin


Joined: 10 Jan 2005
Posts: 8759

PostPosted: Wed Oct 28, 2009 10:49 am    Post subject: Reply with quote

OK, thank you.
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Wolfgang Neudorfer
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PostPosted: Fri Oct 30, 2009 9:59 pm    Post subject: Reply with quote

smtp is not working either.
you may have also an account on my system?
regards wolfgang
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TGRMN Software
Site Admin


Joined: 10 Jan 2005
Posts: 8759

PostPosted: Sat Oct 31, 2009 3:23 am    Post subject: Reply with quote

Hi, that would be very useful, can you send the account info to support@tgrmn.com ? thanks
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DRNeale



Joined: 06 Nov 2006
Posts: 9

PostPosted: Wed Nov 04, 2009 2:37 pm    Post subject: Reply with quote

Any progress on this problem yet? I can see from the forum topics that you are probably very busy but I was hoping.

Thanks,
Dan N.
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TGRMN Software
Site Admin


Joined: 10 Jan 2005
Posts: 8759

PostPosted: Thu Nov 05, 2009 12:26 pm    Post subject: Reply with quote

Hello

Yes, we think we found the issue and should be able to release a new build in the next few days. Would be great if you could leave the test account you created active until then,

thank you!
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DRNeale



Joined: 06 Nov 2006
Posts: 9

PostPosted: Thu Nov 05, 2009 1:32 pm    Post subject: Reply with quote

Support,

That's good news. I will keep the test account available as long as you need it.

Dan Neale
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Wolfgang Neudorfer
Guest





PostPosted: Thu Nov 05, 2009 8:34 pm    Post subject: Reply with quote

accounts are open until end of noc....
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Uncle Ook



Joined: 10 Jul 2008
Posts: 19

PostPosted: Sun Nov 22, 2009 10:38 am    Post subject: Reply with quote

Any updates on this? Just upgraded to 2.5 64bit and I am having authentication issues, though I was previously able to send email from a post-job script ok using the same email account...

Cheers,

Mark
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DRNeale



Joined: 06 Nov 2006
Posts: 9

PostPosted: Mon Nov 23, 2009 1:10 pm    Post subject: Reply with quote

Yes, I was also wondering since a solution seemed close on 11/5/09. Any further news? Any information would be appreciated.

Last edited by DRNeale on Tue Nov 24, 2009 2:24 pm; edited 1 time in total
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TGRMN Software
Site Admin


Joined: 10 Jan 2005
Posts: 8759

PostPosted: Tue Nov 24, 2009 12:09 pm    Post subject: Reply with quote

Hello,

We did find where the issue is and we now have to create a new build ....

thanks
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DRNeale



Joined: 06 Nov 2006
Posts: 9

PostPosted: Sun Dec 13, 2009 11:00 pm    Post subject: Reply with quote

Any progress on a new build to fix this problem yet? I would be happy to test it, if needed.

Thanks,
Dan Neale
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urmel



Joined: 20 Nov 2009
Posts: 36

PostPosted: Sun Jan 17, 2010 8:40 am    Post subject: Reply with quote

Hello

are there any updates on this issue ?

Regards
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