Folder deletions

[Harold]

This product appears to work well with one exception. For some reason file and folder deletions are a problem. I am using Backup/Mirror and when it runs there are many cases where files and folders are deleted but it does not delete them from the target.

It appears to try go delete the folders first and gets an error that it cannot delete the folder because there are files in it. Then it might go ahead and delete the files (sometimes does and sometimes does not). First, shouldn't it delete the files first and then try to delete the folders so this error does not occur? The next run it will delete them because the files are gone!

[TGRMN Software]

That's strange, because VV does always delete the files first and then the containing folder, if needed. Can you post the profile log file showing this problem please?
thank you
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[Harold]

Following is part of the log from the last run.
Items to note are that although it says 229 files were to be deleted and the results showed 229 files deleted they were in actuality still there! Note in the log that I left a few instances where it says it deleted OK but they are there when I actually check.
Also it says that it needs to delete 47 directories but those 47 are not empty on either the source or the target so it cannot delete them.
So if the files are not deleted although the program says they have been then the folders cannot be deleted.


2009-10-26 19:50:48 :
2009-10-26 19:50:48 : -
2009-10-26 19:50:48 : ************************************************************
2009-10-26 19:50:48 : Profile Started.
2009-10-26 19:50:48 : ************************************************************
2009-10-26 19:50:48 : Version: ViceVersa PRO 2.5 Build 2500 (SN219)
2009-10-26 19:50:48 : Command Line: "C:\Program Files\ViceVersa Pro 2\ViceVersa.exe"
2009-10-26 19:50:48 : System: Windows XP (Professional), (x86-32 Processor) v5.1 Build:2600 Service Pack:3
2009-10-26 19:50:48 : User: harold119
2009-10-26 19:50:48 : Computer: Harold119
2009-10-26 19:50:48 : **** Profile: c:\documents and settings\harold119\my documents\viceversa pro 2\defaultbackup.fsf
2009-10-26 19:50:48 : **** - Folders -
2009-10-26 19:50:48 : **** Targets: (Archived)
2009-10-26 19:50:48 : **** "\\Fileserver\dataset 2\" <to> "E:\serverbackup\data\" (Include Subfolders)
2009-10-26 19:50:48 : **** "\\sambaserver\appl\" <to> "E:\serverbackup\appl\" (Include Subfolders)
2009-10-26 19:50:48 : **** "\\sambaserver\vol2\" <to> "E:\serverbackup\vol2\" (Include Subfolders)
2009-10-26 19:50:48 : **** "\\Sambaserver\vol3\" <to> "E:\serverbackup\vol3\" (Include Subfolders)
2009-10-26 19:50:48 : **** "\\Fileserver\dataset\" <to> "E:\serverbackup\data1\" (Include Subfolders)
2009-10-26 19:50:48 : **** "V:\cpasbackup\" <to> "E:\serverbackup\cpas\" (Include Subfolders)
2009-10-26 19:50:48 : **** Continue even if some source/target folders are inaccessible
2009-10-26 19:50:48 : **** Create sources/targets that do not exist
2009-10-26 19:50:48 : **** Exclude subfolders: ".recycle"
2009-10-26 19:50:48 : **** - Comparison Settings -
2009-10-26 19:50:48 : **** Comparison Type: Size and Timestamp
2009-10-26 19:50:48 : **** Ignore 2 seconds difference
2009-10-26 19:50:48 : **** Ignore 1 hour difference
2009-10-26 19:50:48 : **** - Execution Settings -
2009-10-26 19:50:48 : **** Method: Backup (Mirror Source to Target)
2009-10-26 19:50:48 : **** No overwrite / read-only / error confirmations
2009-10-26 19:50:48 : **** Log File: "C:\Documents and Settings\All Users\Application Data\ViceVersa PRO 2\log1.log" (max 10000 KB)
2009-10-26 19:50:48 : **** No archive for deleted/replaced source files
2009-10-26 19:50:48 : **** Archive deleted/replaced target files to: "E:\Archive\"
2009-10-26 19:50:48 : **** Move files to archive folders (instead of copying)
2009-10-26 19:50:48 : **** Archive max. 10 copies per file
2009-10-26 19:50:48 : **** Remove archive copies older than 30 day(s)
2009-10-26 19:50:48 : **** Append Source/Target path to archive folder(s)
2009-10-26 19:50:48 : **** Archive include: "*.doc"
2009-10-26 19:50:48 : **** Archive include: "*.pdf"
2009-10-26 19:50:48 : **** Archive include: "*.docx"
2009-10-26 19:50:48 : **** Archive include: "*.xls"
2009-10-26 19:50:48 : **** Archive include: "*.xlsx"
2009-10-26 19:50:48 : **** Archive include: "*.mdb"
2009-10-26 19:50:48 : **** Archive exclude: "*.dbf"
2009-10-26 19:50:48 : **** Archive exclude: "*.dbt"
2009-10-26 19:50:48 : **** Archive exclude: "*.mdx"
2009-10-26 19:50:48 : **** Archive include: "*.rtf"
2009-10-26 19:50:48 : **** Archive include: "*.txt"
2009-10-26 19:50:48 : **** Network friendly folder scanning
2009-10-26 19:50:48 : **** Replace newer target files with older source files (backup only)
2009-10-26 19:50:48 : Using network friendly folder scanning.
2009-10-26 19:50:48 : Checking source \\Fileserver\dataset 2\ ...
2009-10-26 19:53:10 : Checking target E:\serverbackup\data\ ...
2009-10-26 19:53:17 : Comparing ...
2009-10-26 19:53:18 : Comparing done.
2009-10-26 19:53:18 : Checking source \\sambaserver\appl\ ...
2009-10-26 19:53:20 : Checking target E:\serverbackup\appl\ ...
2009-10-26 19:53:20 : Comparing ...
2009-10-26 19:53:20 : Comparing done.
2009-10-26 19:53:21 : Checking source \\sambaserver\vol2\ ...
2009-10-26 19:53:32 : Checking target E:\serverbackup\vol2\ ...
2009-10-26 19:53:35 : Comparing ...
2009-10-26 19:53:35 : Comparing done.
2009-10-26 19:53:35 : Checking source \\Sambaserver\vol3\ ...
2009-10-26 19:53:40 : Checking target E:\serverbackup\vol3\ ...
2009-10-26 19:53:43 : Comparing ...
2009-10-26 19:53:43 : Comparing done.
2009-10-26 19:53:43 : Checking source \\Fileserver\dataset\ ...
2009-10-26 19:59:04 : Checking target E:\serverbackup\data1\ ...
2009-10-26 19:59:07 : Comparing ...
2009-10-26 19:59:08 : Comparing done.
2009-10-26 19:59:08 : Checking source V:\cpasbackup\ ...
2009-10-26 19:59:08 : Checking target E:\serverbackup\cpas\ ...
2009-10-26 19:59:08 : Comparing ...
2009-10-26 19:59:08 : Comparing done.
2009-10-26 19:59:10 : - Status Summary -
2009-10-26 19:59:10 : - Total Files - Source: 365,437 (137.48GB) - Target: 365,666 (142.52GB)
2009-10-26 19:59:10 : - Excluded Files - Source: 0 (0) - Target: 0 (0)
2009-10-26 19:59:10 : - Matched Files - Source: 365,437 (137.48GB) - Target: 365,437 (137.48GB)
2009-10-26 19:59:10 : - Single Files - Source: 0 (0) - Target: 229 (5.03GB)
2009-10-26 19:59:10 : - Newer Files - Source: 0 (0) - Target: 0 (0)
2009-10-26 19:59:10 : - Older Files - Source: 0 (0) - Target: 0 (0)
2009-10-26 19:59:10 : - Total Subfolders - Source: 25,802 - Target: 25,849
2009-10-26 19:59:10 : - Excluded Subfolders - Source: 0 - Target: 0
2009-10-26 19:59:10 : - Matched Subfolders - Source: 25,802 - Target: 25,802
2009-10-26 19:59:10 : - Single Subfolders - Source: 0 - Target: 47
2009-10-26 20:00:12 :
2009-10-26 20:00:12 : ---- Start Execution ----
2009-10-26 20:00:12 : ---- Backup (Mirror Source to Target) (Source: \\Fileserver\dataset 2\ | \\sambaserver\appl\ | \\sambaserver\vol2\ | \\Sambaserver\vol3\ | \\Fileserver\dataset\ | V:\cpasbackup\ Target: E:\serverbackup\data\ | E:\serverbackup\appl\ | E:\serverbackup\vol2\ | E:\serverbackup\vol3\ | E:\serverbackup\data1\ | E:\serverbackup\cpas\) ----
2009-10-26 20:00:12 : ---- Start deleting ----
2009-10-26 20:00:12 : -- Deleting from target ...

2009-10-26 20:00:13 : Deleting file E:\serverbackup\data\lacerte\08tax\SDATA\DETAIL\1078.SD8 [OK].
2009-10-26 20:00:13 : Deleting file E:\serverbackup\data\lacerte\08tax\SDATA\DETAIL\2020.SD8 [OK].
2009-10-26 20:00:13 : Deleting file E:\serverbackup\data\lacerte\08tax\SDATA\DETAIL\31144S.SD8 [OK].
2009-10-26 20:00:13 : Deleting file E:\serverbackup\data\lacerte\08tax\SDATA\EF\1098.SE8 [OK].


2009-10-26 20:00:23 : Deleting folder E:\serverbackup\vol2\WINCSI\CSASys\tempzip\ [Can not delete folder "E:\serverbackup\vol2\WINCSI\CSASys\tempzip\". The directory is not empty.] [ERROR].
2009-10-26 20:00:23 : Deleting folder E:\serverbackup\appl\apps\oldgoldmine\ [Can not delete folder "E:\serverbackup\appl\apps\oldgoldmine\". The directory is not empty.] [ERROR].
2009-10-26 20:00:23 : Deleting folder E:\serverbackup\data\winword\SHARED\INSTRUCT\ [Can not delete folder "E:\serverbackup\data\winword\SHARED\INSTRUCT\". The directory is not empty.] [ERROR].
2009-10-26 20:00:23 : -- Done: 229 (5.03GB) Err: 47 (0) Skipped: 0 (0) Tot: 276 (5.03GB) --
2009-10-26 20:00:23 : -- Objects Deleted per Second: 114.50 -- Elapsed Time: 2 sec
2009-10-26 20:00:23 : -- Checking archive folder (full check)...
2009-10-26 20:00:24 : Amount of files in target archive folder: 1777 (3.58GB)
2009-10-26 20:00:25 : Re-comparing ...
2009-10-26 20:00:25 : ---- Deleting finished ----
2009-10-26 20:00:25 : ---- End ----
2009-10-26 20:00:25 : - Execution Summary -
2009-10-26 20:00:25 : - Added Files - Source: 0 (0) - Target: 0 (0)
2009-10-26 20:00:25 : - Updated Files - Source: 0 (0) - Target: 0 (0)
2009-10-26 20:00:25 : - Deleted Files - Source: 0 (0) - Target: 229 (5.03GB)
2009-10-26 20:00:25 : - Added Subfolders - Source: 0 - Target: 0
2009-10-26 20:00:25 : - Deleted Subfolders - Source: 0 - Target: 0
2009-10-26 20:00:25 : -- Errors (Deleting) - Source: 0 - Target: 47 [ERROR]
2009-10-26 20:00:25 : - Archive Information -
2009-10-26 20:00:25 : - Files Added to Archive - Source: 0 (0) - Target: 0 (0)
2009-10-26 20:00:25 : - Files Deleted from Archive - Source: 0 (0) - Target: 0 (0)
2009-10-26 20:00:25 : - Status Summary -
2009-10-26 20:00:25 : - Total Files - Source: 365,437 (137.48GB) - Target: 365,666 (142.52GB)
2009-10-26 20:00:25 : - Excluded Files - Source: 0 (0) - Target: 0 (0)
2009-10-26 20:00:25 : - Matched Files - Source: 365,437 (137.48GB) - Target: 365,437 (137.48GB)
2009-10-26 20:00:25 : - Single Files - Source: 0 (0) - Target: 229 (5.03GB)
2009-10-26 20:00:25 : - Newer Files - Source: 0 (0) - Target: 0 (0)
2009-10-26 20:00:25 : - Older Files - Source: 0 (0) - Target: 0 (0)
2009-10-26 20:00:25 : - Total Subfolders - Source: 25,802 - Target: 25,849
2009-10-26 20:00:25 : - Excluded Subfolders - Source: 0 - Target: 0
2009-10-26 20:00:25 : - Matched Subfolders - Source: 25,802 - Target: 25,802
2009-10-26 20:00:25 : - Single Subfolders - Source: 0 - Target: 47

[TGRMN Software]

Thank you, what device is the target folder on? It seems there is an issue with ViceVersa deleting the files but actually the files are still there after deletion. thanks
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TGRMN Software Support
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http://www.compareandmerge.com

[harold]

Target is a Windows XP pro workstation SP3 with a shared directory called "fileserver".

Additional information that might be helpful is that I can in fact delete the files without any problems from either Explorer or the DOS prompt so there are no rights issues there.
All of the files that are trying to be deleted actually exist on the source and have not changed and so should not have been listed as ones to be deleted in the first place.
Likewise, the directories marked for deletion where there is a problem deleting them all exist on the source and all have files in them on the source and have not had a change in date or time (including access or modification times) on the source. They should not have been selected for deletion either.

[Harold]

Whoops, that would be the information on the source. The target is a Western Digital MyBook external hard drive attached to a Windows XP Pro, SP3 computer.

[TGRMN Software]

I see from the log that ViceVersa is reporting

- Single Files - Source: 0 (0) - Target: 229 (5.03GB)

Then tries to delete them successfully, but actually the files are still there and are also on the source so should not be deleted

If you compare source and target, does the ViceVersa comparison window show these files in the source?

thanks
_________________
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TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com

[harold]

The comparison window shows shows zero single files in the source, the 229 in the target. then tries to delete them showing that it has done so without problems but they are in fact still there.
As indicated before they should match as these ones marked for deletion are in fact in the source.

[harold]

If I manually delete the files from the target they no longer show as a problem if there are no files in source. If there are files in the source and I delete the target files then it puts them back (which it should since it is a mirror operation) and then if I delete a source it is deleted off of target as expected.

I did find one other item that is consistent across every one of the files that displayed this problem. Every one of them was not deleted on the source but was moved using the move command (not copy, paste, and delete). So they are now in a different location. I assumed the mirror would result in it deleting the files from the old directory on the target and copying then from the source to the new directory on the target. Instead many of the files are not deleted on the source although it says they have been. The files are copied to the new directory okay.

Maybe this is an important factor. Files that have not been moved on the source have not displayed this problem.

[TGRMN Software]

Hi, so, is the issue only happening when files are moved in the source? From which folder to which folder were they moved? Can you send a screen shot of the ViceVersa comparison window showing the files moved in the source still showing up at the old location. thanks
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TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com