ViceVersa VVEngine NOT working

Rickinfl · Joined: 18 Oct 2009 Posts: 5

Ok... Seems emailing support does NO GOOD! All I want is for this software that I paid for to work.

I've got ViceVersa setup and also have VVEngine installed. Now the only way to sync it to open ViceVersa and run it manually. VVEngine FAILS says it can't find target but I can browse right to the target and ViceVersa has no problem finding it... Seems VVEngine has a major malfunction and I can't find it.

What do I need to do and where do I start because I've really had it will this software.

TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8759

Hello

did you install VVEngine as a service on normal program? What scheduling settings are you using in VVEngine for this profile? thanks
_________________
--
TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com

Rickinfl · Joined: 18 Oct 2009 Posts: 5

It's installed as a Service. I've scheduled it for every 30 mins. I have to link VVengine to the VV profile. While in VVEngine I tell it to run and it comes back with a error it can't find the path of a Directory. When I open VV and run it from there... It works fine and can find the path.

It just seems these 2 software's don't work together is what I'm figuring out.

TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8759

Hello

under which account is the service running and re the folder that can't be found by VVEngine, is that a network path and/or a mapped drive?

thank you
_________________
--
TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com

Rickinfl · Joined: 18 Oct 2009 Posts: 5

The account is Administrator. The path it can't find is a Mapped Drive.

TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8759

Hi, can you try using the UNC path instead , e.g. \\computer\share\
thanks
_________________
--
TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com

Rickinfl · Joined: 18 Oct 2009 Posts: 5

Still not working.

This is ridiculous... There is no number for support. I have tons of errors now I can't even run it manually.

I don't recommend this software to anyone. You can't get tech support they have NO phone number to call so basically your on your own.

Wish I can get my money back. Spent a bunch of money on software with no Tech Support.

TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8759

Hello, please send your profile and configuration info to support@tgrmn.com , thanks
_________________
--
TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com

Guest · Posted: Sat Oct 31, 2009 11:24 am Post subject:

Sent.

VVE has never worked. I get path can't be reached or something like that. So I open VV and could sync that way, but NOW it doesn't even work something about it can't read and write... Not sure haven't tired in a while so I forgot. Just got so frustrated with software.

There is some conflict between VV and VVE it seems they don't work together very well seem to be fighting over something. The only reason I bought VVE is because I don't want the server logged in and running only VV it would not sync. I need this working because the employee's travel between locations and need their files. I had it to sync every 30 mins.

Thanks for the help... Just seems everything I try to use this software a new issue pops up, but now I can't manual sync anymore.