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Moonscope
Joined: 01 Jun 2009
Posts: 9
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 Posted: Sun Sep 06, 2009 11:01 pm Post subject: Reporting Errors |
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Hi Support.
I am having trouble with a few of my VV profiles logs.
Errors in the event log:
Event Type: Information
Event Source: Application Error
Event Category: (100)
Event ID: 1004
Date: 1/09/2009
Time: 8:34:34 AM
User: N/A
Computer: UCABCK12K3DC1
Description:
Reporting queued error: faulting application ViceVersa.exe, version 2.5.0.0, faulting module ViceVersa.exe, version 2.5.0.0, fault address 0x000d0f3f.
This also occurred with Version 2.0.1.5
Event Type: Information
Event Source: Application Error
Event Category: (100)
Event ID: 1004
Date: 18/08/2009
Time: 12:19:59 PM
User: N/A
Computer: UCABCK12K3DC1
Description:
Reporting queued error: faulting application ViceVersa.exe, version 2.0.1.5, faulting module ViceVersa.exe, version 2.0.1.5, fault address 0x00035ecd.
In addition to these reporting errors, i'm also getting the following errors which are advising that the program crashed. My hope was that the upgrade from 2.0.1.5 would resolve all the issues that I have, but unfortunately they havent.
Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: 28/08/2009
Time: 11:45:32 PM
User: N/A
Computer: UCABCK12K3DC1
Description:
Faulting application ViceVersa.exe, version 2.5.0.0, faulting module ViceVersa.exe, version 2.5.0.0, fault address 0x000d0f3f.
In addition to these event log errors I'm also getting a profile that sticks at 2009-09-07 08:14:44 : -- Checking archive folder (full check)...
This happens every time the profile runs and unless the job is forcibly stopped it just sits there. I have tried creating a new archive folder for it to start the archives again however this doesn't fix the issue.
Please assist with this issue.
Regards |
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TGRMN Software
Site Admin
Joined: 10 Jan 2005
Posts: 8763
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Moonscope
Joined: 01 Jun 2009
Posts: 9
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| Posted: Wed Sep 09, 2009 5:15 am Post subject: |
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| Yesterday I sent this information as requested. Both files were 0 bytes. I have not heard back yet what is going on. Please get onto this |
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TGRMN Software
Site Admin
Joined: 10 Jan 2005
Posts: 8763
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Moonscope
Joined: 01 Jun 2009
Posts: 9
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| Posted: Fri Sep 11, 2009 4:57 am Post subject: |
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I have forwarded the files requested with data in them this time.
Regards, |
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Moonscope
Joined: 01 Jun 2009
Posts: 9
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| Posted: Tue Sep 15, 2009 11:35 pm Post subject: Issue |
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| I am waiting on another reply. Please communicate with me please! |
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Moonscope
Joined: 01 Jun 2009
Posts: 9
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| Posted: Mon Sep 28, 2009 4:10 am Post subject: |
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It has now been 13 days since I last asked for an update yet no response from your support. Because I am using this software for backup purposes it is most important that this issue is resolved. Please review this case ASAP and email me.
glenn.chapman@andor.com.au |
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Moonscope
Joined: 01 Jun 2009
Posts: 9
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| Posted: Fri Nov 06, 2009 4:56 am Post subject: |
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Wow, this has to be the worst support I have ever received in my 10 years in IT. I don't get a job/case number. I don't receive progress updates. I provide all information that is required and I don't get any response to whether you are working on it or not. I read posts on these forums previously and saw people complaining of poor service but thought that these people were over exaggerating but this is obvious that they were right on the money.
We purchased an upgrade recently in the attempt to fix our issue but it didnt work. Now I wish we went with a different product.
Please give me an update to this case so that it can be resolved. /plead. |
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TGRMN Software
Site Admin
Joined: 10 Jan 2005
Posts: 8763
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| Posted: Fri Nov 06, 2009 8:06 am Post subject: |
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Sorry, you are right, we overlooked this one 
I am checking the .dmp file you sent now and will let you know asap.
thanks
_________________
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TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com |
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TGRMN Software
Site Admin
Joined: 10 Jan 2005
Posts: 8763
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| Posted: Fri Nov 06, 2009 10:24 am Post subject: |
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Hello
it looks like VV is crashing loading the main window menu, which we never had or heard happening before. Could you please try completely uninstall ViceVersa and then re-install the latest version 2.5 ? If it crashes again please resend the files ViceVersa.rpt and ViceVersa.dmp to support@tgrmn.com
thank you
_________________
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TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com |
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