Vice Versa Error while comparing

keithcoet · Joined: 02 Sep 2009 Posts: 3

When running Vice Versa i am getting the following errors while comparing for backup,

"There is an error reading tracking database “C:\Documents and Settings\All Users\Application Data\ViceVersa Pro 2\vvdb1.tdb”, Tracking database needs to be reset.

We have restarted the server a few times to make sure nothing was still open and we are still getting this message, any thoughts?

Thanks

TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8763

Hello

A database reset is needed, that can be done in ViceVersa -> profile settings -> execution

thanks
_________________
--
TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com

keithcoet · Joined: 02 Sep 2009 Posts: 3

Thank you for the response, i just want to make sure before i do a reset on the database, that nothing will be lost. i am new at vice versa, and am just filling in for the person who usually does this.

i understand a database reset is needed, but will this lose information?

keithcoet · Joined: 02 Sep 2009 Posts: 3

i am unable to reset the database, i get the error Failed to reset database "C:/ path to file here". File not found or in use by another program. i can open the path and see the actual file, and we've reset the server but still getting the same error.

TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8763

Hi, can you delete the tracking database file, using Windows Explorer? Then open the profile settings and click on "Reset Database" within ViceVersa, so ViceVersa will recreate a zero size file. thanks
_________________
--
TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com