Faulting Application

Moonscope · Joined: 01 Jun 2009 Posts: 9

I am running multiple instances of VV, sometimes at the same time and occasionally the program crashes.

The event log advises:

Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: 15/06/2009
Time: 10:46:58 PM
User: N/A
Computer: UCABCK12K3DC1
Description:
Faulting application ViceVersa.exe, version 2.0.1.5, faulting module ViceVersa.exe, version 2.0.1.5, fault address 0x00035ecd.

Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 56 69 63 ure Vic
0018: 65 56 65 72 73 61 2e 65 eVersa.e
0020: 78 65 20 32 2e 30 2e 31 xe 2.0.1
0028: 2e 35 20 69 6e 20 56 69 .5 in Vi
0030: 63 65 56 65 72 73 61 2e ceVersa.
0038: 65 78 65 20 32 2e 30 2e exe 2.0.
0040: 31 2e 35 20 61 74 20 6f 1.5 at o
0048: 66 66 73 65 74 20 30 30 ffset 00
0050: 30 33 35 65 63 64 035ecd

Could this be a faulty install or a problem with running multiple instances at the same time or a fault in the program?

Any help will be much appreciated.

TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8763

You should have a file called ViceVersa.dmp and one called ViceVersa.rpt in the installation folder. Could you send those to support@tgrmn.com ? Please also send the profile log for the profile with the fault, thanks
_________________
--
TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com

Moonscope · Joined: 01 Jun 2009 Posts: 9

Hi, i have emailed support@tgrmn.com and have not had a reply since sending the email. I will send it again today.

My main problem now is that i am having multiple jobs run each night but not all of them are outputting to the specified logfile. However the jobs are showing in the scheduled tasks as having run. Some reporting 0x0 and other 0x4.

Please help.

TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8763

Hello, which e-mail address did you use to send the files? thanks
_________________
--
TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com

Guest · Posted: Thu Jul 23, 2009 1:01 am Post subject:

glenn.chapman@andor.com.au

TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8763

Thanks, unfortunately the required files to debug this issue were empty... how often does this problem happen? Are the files .dmp and .rpt still empty and where (in which folder) did you find them? thanks
_________________
--
TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com