access denied when copying to server

[menora]

Hello All,

When a WinXP user try to copy data to the data server, it failed because it said access denied in the log. We tried different options (sync., replicate, backup, etc.)

the user has full control to the directory folders, I can create/delete files and folders there with windows explorer.

the user is using viceversa pro2.2015, does anyone have similar issue?

[TGRMN Software]

Hello
can you please post / send the entire log for a run, showing the error too? thanks
_________________
--
TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com

[Guest]

hi there, I couldn't attach a file from here, so i'll post small part of the log. please let me know if it's enough.

2009-06-17 00:31:18 : Copying file D:\Zdata\Test\Apnchk.wks <to> M:\Zdata\Test\Apnchk.wks (8.28KB) [Can not copy security descriptions (SACL) to file "M:\Zdata\Test\Apnchk.wks". Access is denied.] [ERROR].
2009-06-17 00:31:18 : Copying file D:\Zdata\Test\Arad1115.xls <to> M:\Zdata\Test\Arad1115.xls (87.00KB) [Can not copy security descriptions (SACL) to file "M:\Zdata\Test\Arad1115.xls". Access is denied.] [ERROR].
2009-06-17 00:31:18 : Copying file D:\Zdata\Test\Cshbrk.xls <to> M:\Zdata\Test\Cshbrk.xls (10.50KB) [Can not copy security descriptions (SACL) to file "M:\Zdata\Test\Cshbrk.xls". Access is denied.] [ERROR].
2009-06-17 00:31:18 : Copying file D:\Zdata\Test\Cust_ord.xls <to> M:\Zdata\Test\Cust_ord.xls (135.00KB) [Can not copy security descriptions (SACL) to file "M:\Zdata\Test\Cust_ord.xls". Access is denied.] [ERROR].
2009-06-17 00:31:18 : Copying file D:\Zdata\Test\Daydate.xls <to> M:\Zdata\Test\Daydate.xls (9.00KB) [Can not copy security descriptions (SACL) to file "M:\Zdata\Test\Daydate.xls". Access is denied.] [ERROR].
2009-06-17 00:31:18 : Copying file D:\Zdata\Test\Ddeml.dll <to> M:\Zdata\Test\Ddeml.dll (38.50KB) [Can not copy security descriptions (SACL) to file "M:\Zdata\Test\Ddeml.dll". Access is denied.] [ERROR].
2009-06-17 00:31:18 : Copying file D:\Zdata\Test\Filrnme.xls <to> M:\Zdata\Test\Filrnme.xls (11.50KB) [Can not copy security descriptions (SACL) to file "M:\Zdata\Test\Filrnme.xls". Access is denied.] [ERROR].
2009-06-17 00:31:18 : Copying file D:\Zdata\Test\Gp.wks <to> M:\Zdata\Test\Gp.wks (1.50KB) [Can not copy security descriptions (SACL) to file "M:\Zdata\Test\Gp.wks". Access is denied.] [ERROR].
2009-06-17 00:31:18 : Copying file D:\Zdata\Test\Group2.xls <to> M:\Zdata\Test\Group2.xls (8.50KB) [Can not copy security descriptions (SACL) to file "M:\Zdata\Test\Group2.xls". Access is denied.] [ERROR].
2009-06-17 00:31:18 : Copying file D:\Zdata\Test\Inst.doc <to> M:\Zdata\Test\Inst.doc (1.21KB) [Can not copy security descriptions (SACL) to file "M:\Zdata\Test\Inst.doc". Access is denied.] [ERROR].
2009-06-17 00:31:18 : Copying file D:\Zdata\Test\interest_rate.xls <to> M:\Zdata\Test\interest_rate.xls (40.50KB) [Can not copy security descriptions (SACL) to file "M:\Zdata\Test\interest_rate.xls". Access is denied.] [ERROR].
2009-06-17 00:31:18 : Copying file D:\Zdata\Test\Margin.xls <to> M:\Zdata\Test\Margin.xls (11.00KB) [Can not copy security descriptions (SACL) to file "M:\Zdata\Test\Margin.xls". Access is denied.] [ERROR].
2009-06-17 00:31:18 : Copying file D:\Zdata\Test\Morris.xls <to> M:\Zdata\Test\Morris.xls (8.50KB) [Can not copy security descriptions (SACL) to file "M:\Zdata\Test\Morris.xls". Access is denied.] [ERROR].
2009-06-17 00:31:18 : Copying file D:\Zdata\Test\Mu-gp.xls <to> M:\Zdata\Test\Mu-gp.xls (25.50KB) [Can not copy security descriptions (SACL) to file "M:\Zdata\Test\Mu-gp.xls". Access is denied.] [ERROR].
2009-06-17 00:31:18 : Copying file D:\Zdata\Test\Pivot.xls <to> M:\Zdata\Test\Pivot.xls (41.00KB) [Can not copy security descriptions (SACL) to file "M:\Zdata\Test\Pivot.xls". Access is denied.] [ERROR].
2009-06-17 00:31:18 : Copying file D:\Zdata\Test\Pr_lst.xls <to> M:\Zdata\Test\Pr_lst.xls (71.88KB) [Can not copy security descriptions (SACL) to file "M:\Zdata\Test\Pr_lst.xls". Access is denied.] [ERROR].
2009-06-17 00:31:18 : Copying file D:\Zdata\Test\Prerm.xls <to> M:\Zdata\Test\Prerm.xls (228B) [Can not copy security descriptions (SACL) to file "M:\Zdata\Test\Prerm.xls". Access is denied.] [ERROR].
2009-06-17 00:31:18 : Copying file D:\Zdata\Test\pvfunction.xls <to> M:\Zdata\Test\pvfunction.xls (14.50KB) [Can not copy security descriptions (SACL) to file "M:\Zdata\Test\pvfunction.xls". Access is denied.] [ERROR].
2009-06-17 00:31:18 : Copying file D:\Zdata\Test\Round.xls <to> M:\Zdata\Test\Round.xls (8.00KB) [Can not copy security descriptions (SACL) to file "M:\Zdata\Test\Round.xls". Access is denied.] [ERROR].
2009-06-17 00:31:18 : Copying file D:\Zdata\Test\Rqsition.xls <to> M:\Zdata\Test\Rqsition.xls (23.50KB) [Can not copy security descriptions (SACL) to file "M:\Zdata\Test\Rqsition.xls". Access is denied.] [ERROR].
2009-06-17 00:31:18 : Copying file D:\Zdata\Test\Stax.xls <to> M:\Zdata\Test\Stax.xls (8.50KB) [Can not copy security descriptions (SACL) to file "M:\Zdata\Test\Stax.xls". Access is denied.] [ERROR].
2009-06-17 00:31:18 : Copying file D:\Zdata\Test\Test1.xls <to> M:\Zdata\Test\Test1.xls (8.50KB) [Can not copy security descriptions (SACL) to file "M:\Zdata\Test\Test1.xls". Access is denied.] [ERROR].
2009-06-17 00:31:18 : Copying file D:\Zdata\Test\Upper.xls <to> M:\Zdata\Test\Upper.xls (15.00KB) [Can not copy security descriptions (SACL) to file "M:\Zdata\Test\Upper.xls". Access is denied.] [ERROR].
2009-06-17 00:31:18 : Copying file D:\Zdata\Test\Upper1.xls <to> M:\Zdata\Test\Upper1.xls (15.00KB) [Can not copy security descriptions (SACL) to file "M:\Zdata\Test\Upper1.xls". Access is denied.] [ERROR].
2009-06-17 00:31:18 : Copying file D:\Zdata\Test\Vlookup.xls <to> M:\Zdata\Test\Vlookup.xls (15.00KB) [Can not copy security descriptions (SACL) to file "M:\Zdata\Test\Vlookup.xls". Access is denied.] [ERROR].
2009-06-17 00:31:18 : Copying file D:\Zdata\Test\Volante - NSW v1.xls <to> M:\Zdata\Test\Volante - NSW v1.xls (64.50KB) [Can not copy security descriptions (SACL) to file "M:\Zdata\Test\Volante - NSW v1.xls". Access is denied.] [ERROR].
2009-06-17 00:31:18 : Copying file D:\Zdata\Wages93\Wages\Mel93est.xls <to> M:\Zdata\Wages93\Wages\Mel93est.xls (47.00KB) [Can not copy security descriptions (SACL) to file "M:\Zdata\Wages93\Wages\Mel93est.xls". Access is denied.] [ERROR].
2009-06-17 00:31:18 : Copying file D:\Zdata\Wages93\Wages\Melb.xls <to> M:\Zdata\Wages93\Wages\Melb.xls (33.00KB) [Can not copy security descriptions (SACL) to file "M:\Zdata\Wages93\Wages\Melb.xls". Access is denied.] [ERROR].
2009-06-17 00:31:18 : Copying file D:\Zdata\Wages93\Wages\Menora.xls <to> M:\Zdata\Wages93\Wages\Menora.xls (110.50KB) [Can not copy security descriptions (SACL) to file "M:\Zdata\Wages93\Wages\Menora.xls". Access is denied.] [ERROR].
2009-06-17 00:31:18 : Copying file D:\Zdata\Wages93\Wages\Syd.xls <to> M:\Zdata\Wages93\Wages\Syd.xls (32.50KB) [Can not copy security descriptions (SACL) to file "M:\Zdata\Wages93\Wages\Syd.xls". Access is denied.] [ERROR].
2009-06-17 00:31:18 : Copying file D:\Zdata\Wages93\Wages\Syd93est.xls <to> M:\Zdata\Wages93\Wages\Syd93est.xls (20.50KB) [Can not copy security descriptions (SACL) to file "M:\Zdata\Wages93\Wages\Syd93est.xls". Access is denied.] [ERROR].
2009-06-17 00:31:18 : Copying file D:\Zdata\Wages94\Empls.xls <to> M:\Zdata\Wages94\Empls.xls (219.27KB) [Can not copy security descriptions (SACL) to file "M:\Zdata\Wages94\Empls.xls". Access is denied.] [ERROR].
2009-06-17 00:31:19 : Copying file D:\Zdata\Wages94\Repadm.xls <to> M:\Zdata\Wages94\Repadm.xls (5.46KB) [Can not copy security descriptions (SACL) to file "M:\Zdata\Wages94\Repadm.xls". Access is denied.] [ERROR].
2009-06-17 00:31:19 : Copying file D:\Zdata\Wages94\Wages\Menora.xls <to> M:\Zdata\Wages94\Wages\Menora.xls (136.50KB) [Can not copy security descriptions (SACL) to file "M:\Zdata\Wages94\Wages\Menora.xls". Access is denied.] [ERROR].
2009-06-17 00:31:19 : Copying file D:\Zdata\Wages94\Wages\Payroll.xls <to> M:\Zdata\Wages94\Wages\Payroll.xls (24.00KB) [Can not copy security descriptions (SACL) to file "M:\Zdata\Wages94\Wages\Payroll.xls". Access is denied.] [ERROR].
2009-06-17 00:31:19 : Copying file D:\Zdata\Wages94\Wages\Prsrm.xls <to> M:\Zdata\Wages94\Wages\Prsrm.xls (56.16KB) [Can not copy security descriptions (SACL) to file "M:\Zdata\Wages94\Wages\Prsrm.xls". Access is denied.] [ERROR].
2009-06-17 00:31:19 : Copying file D:\Zdata\Wages94\Wages\Prsrs.xls <to> M:\Zdata\Wages94\Wages\Prsrs.xls (24.89KB) [Can not copy security descriptions (SACL) to file "M:\Zdata\Wages94\Wages\Prsrs.xls". Access is denied.] [ERROR].
2009-06-17 00:31:19 : Copying file D:\Zdata\Wages94\Wages\Spayroll.xls <to> M:\Zdata\Wages94\Wages\Spayroll.xls (14.50KB) [Can not copy security descriptions (SACL) to file "M:\Zdata\Wages94\Wages\Spayroll.xls". Access is denied.] [ERROR].
2009-06-17 00:31:19 : Copying file D:\Zdata\Wages95\Wages\Menora.xls <to> M:\Zdata\Wages95\Wages\Menora.xls (209.50KB) [Can not copy security descriptions (SACL) to file "M:\Zdata\Wages95\Wages\Menora.xls". Access is denied.] [ERROR].
2009-06-17 00:31:19 : Copying file D:\Zdata\Wages96\Wages\Casual96.xls <to> M:\Zdata\Wages96\Wages\Casual96.xls (18.00KB) [Can not copy security descriptions (SACL) to file "M:\Zdata\Wages96\Wages\Casual96.xls". Access is denied.] [ERROR].
2009-06-17 00:31:19 : Copying file D:\Zdata\Wages96\Wages\Men96.xls <to> M:\Zdata\Wages96\Wages\Men96.xls (238.50KB) [Can not copy security descriptions (SACL) to file "M:\Zdata\Wages96\Wages\Men96.xls". Access is denied.] [ERROR].
2009-06-17 00:31:19 : Creating Volume Shadow Copy for E: ... Done. Volume Shadow Copy is at \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy1
2009-06-17 00:31:21 : Copying file E:\DailyBackup.tib <to> M:\DailyBackup.tib (3.21GB) (Overwriting) ... [Can not copy security descriptions (SACL) to file "M:\DailyBackup.tib". Access is denied.] [ERROR].
2009-06-17 00:31:21 : Copying file E:\FirstFriday.tib <to> M:\FirstFriday.tib (8.24GB) (Overwriting) ... [Can not copy Owner information to file "M:\FirstFriday.tib". This security ID may not be assigned as the owner of this object.] [ERROR].
2009-06-17 00:31:21 : Copying file E:\ForthFriday.tib <to> M:\ForthFriday.tib (8.16GB) (Overwriting) ... [Can not copy security descriptions (SACL) to file "M:\ForthFriday.tib". Access is denied.] [ERROR].
2009-06-17 00:31:21 : Copying file E:\Friday.tib <to> M:\Friday.tib (3.19GB) (Overwriting) ... [Can not copy security descriptions (SACL) to file "M:\Friday.tib". Access is denied.] [ERROR].
2009-06-17 00:31:21 : Copying file E:\msvcp70.dll <to> M:\msvcp70.dll (476.00KB) (Overwriting) ... [Can not copy Owner information to file "M:\msvcp70.dll". This security ID may not be assigned as the owner of this object.] [ERROR].
2009-06-17 00:31:21 : Copying file E:\SecondFriday.tib <to> M:\SecondFriday.tib (8.21GB) (Overwriting) ... [Can not copy Owner information to file "M:\SecondFriday.tib". This security ID may not be assigned as the owner of this object.] [ERROR].
2009-06-17 00:31:21 : Copying file E:\ThirdFriday.tib <to> M:\ThirdFriday.tib (8.16GB) (Overwriting) ... [Can not copy security descriptions (SACL) to file "M:\ThirdFriday.tib". Access is denied.] [ERROR].
2009-06-17 00:31:21 : Copying file E:\Thursday.tib <to> M:\Thursday.tib (3.19GB) (Overwriting) ... [Can not copy security descriptions (SACL) to file "M:\Thursday.tib". Access is denied.] [ERROR].
2009-06-17 00:31:21 : Copying file E:\Tuesday1.tib <to> M:\Tuesday1.tib (3.21GB) (Overwriting) ... [Can not copy security descriptions (SACL) to file "M:\Tuesday1.tib". Access is denied.] [ERROR].
2009-06-17 00:31:21 : Copying file E:\Wednesday.tib <to> M:\Wednesday.tib (3.19GB) (Overwriting) ... [Can not copy security descriptions (SACL) to file "M:\Wednesday.tib". Access is denied.] [ERROR].
2009-06-17 00:31:21 : -- Done: 39 (0) Err: 448 (52.17GB) Skipped: 0 (0) Tot: 487 (52.17GB) --
2009-06-17 00:31:21 : -- Average Transfer Rate: 0/Sec -- Elapsed Time: 0 sec
2009-06-17 00:31:21 : Re-comparing ...
2009-06-17 00:31:23 : ---- Copying finished ----
2009-06-17 00:31:23 : ---- End ----
2009-06-17 00:31:23 : - Execution Summary -
2009-06-17 00:31:23 : - Added Files - Source: 0 (0) - Target: 0 (0)
2009-06-17 00:31:23 : - Updated Files - Source: 0 (0) - Target: 0 (0)
2009-06-17 00:31:23 : - Deleted Files - Source: 0 (0) - Target: 0 (0)
2009-06-17 00:31:23 : -- Errors (Adding) - Source: 0 (0) - Target: 341 (31.45MB) [ERROR]
2009-06-17 00:31:23 : -- Errors (Updating) - Source: 0 (0) - Target: 96 (52.14GB) [ERROR]
2009-06-17 00:31:23 : - Added Subfolders - Source: 0 - Target: 39
2009-06-17 00:31:23 : - Deleted Subfolders - Source: 0 - Target: 0
2009-06-17 00:31:23 : -- Errors (Adding) - Source: 0 - Target: 11 [ERROR]
2009-06-17 00:31:23 : - Status Summary -
2009-06-17 00:31:23 : - Total Files - Source: 19,649 (74.31GB) - Target: 39,016 (52.64GB)
2009-06-17 00:31:23 : - Excluded Files - Source: 25 (1.15MB) - Target: 52 (2.44MB)
2009-06-17 00:31:23 : - Matched Files - Source: 19,187 (22.14GB) - Target: 19,187 (22.14GB)
2009-06-17 00:31:23 : - Single Files - Source: 69 (9.67MB) - Target: 19,409 (26.31GB)
2009-06-17 00:31:23 : - Newer Files - Source: 368 (52.16GB) - Target: 0 (0)
2009-06-17 00:31:23 : - Older Files - Source: 0 (0) - Target: 368 (4.19GB)
2009-06-17 00:31:23 : - Total Subfolders - Source: 1,167 - Target: 2,265
2009-06-17 00:31:23 : - Excluded Subfolders - Source: 48 - Target: 41
2009-06-17 00:31:23 : - Matched Subfolders - Source: 1,108 - Target: 1,108
2009-06-17 00:31:23 : - Single Subfolders - Source: 11 - Target: 1,116
2009-06-17 00:31:23 : Exit Code: 3. Execution completed with file copy/delete errors. [ERROR]

[TGRMN Software]

It kooks like the problem is with copying SACL file attributes... do you need to copy those? If not, you could try switching off the option in profile settings->advanced settings
thanks
_________________
--
TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com