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rverette
Joined: 26 Oct 2006
Posts: 19
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 Posted: Mon May 11, 2009 11:32 pm Post subject: Can Not change attributes of... |
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I have a small network with 3 PC's and a D-Link DNS-321 NAS device. On two of the computers, both running XP pro, I have successfully set up VV and VV engine to backup files to the DNS-321.
The third machine is a laptop running Vista. On this machine, every file I try to backup returns the following error:
{DATE STAMP} : Copying file {SOURCE} <to> {TARGET} ({SIZE}) [Can not change attributes of "{TARGET}". The system cannot find the path specified.] [ERROR].
Here is an excerpt from my log:
2009-05-11 16:16:12 :
2009-05-11 16:16:12 : -
2009-05-11 16:16:12 : ************************************************************
2009-05-11 16:16:12 : Profile Started.
2009-05-11 16:16:12 : ************************************************************
2009-05-11 16:16:12 : Version: ViceVersa PRO 2 Build 2015 (SN101)
2009-05-11 16:16:12 : Command Line: "C:\Program Files\ViceVersa Pro 2\ViceVersa.exe" "C:\Users\Keiko\Documents\ViceVersa PRO 2\profile1.fsf"
2009-05-11 16:16:12 : System: Windows Vista (Business), (Tablet PC Edition), (x86-32 Processor) v6.0 Build:6001 Service Pack:1
2009-05-11 16:16:12 : User: Keiko
2009-05-11 16:16:12 : Computer: Keiko-HP-1000
2009-05-11 16:16:12 : **** Profile: c:\users\keiko\documents\viceversa pro 2\profile1.fsf
2009-05-11 16:16:12 : **** - Folders -
2009-05-11 16:16:12 : **** Targets: (Archived)
2009-05-11 16:16:12 : **** "C:\Users\Keiko\Contacts\" <to> "\\dlink-5198D8\Volume_1\D-Link DNS-321\Keiko's Backup\Users\Keiko\Contacts\" (Include Subfolders)
2009-05-11 16:16:12 : **** "C:\Users\Keiko\Desktop\" <to> "\\dlink-5198D8\Volume_1\D-Link DNS-321\Keiko's Backup\Users\Keiko\Desktop\" (Include Subfolders)
TRUNCATED
2009-05-11 16:16:12 : **** Create sources/targets that do not exist
2009-05-11 16:16:12 : **** - Comparison Settings -
2009-05-11 16:16:12 : **** Comparison Type: Size and Timestamp
2009-05-11 16:16:12 : **** - Execution Settings -
2009-05-11 16:16:12 : **** Method: Backup (Mirror Source to Target)
2009-05-11 16:16:12 : **** No overwrite / read-only / error confirmations
2009-05-11 16:16:12 : **** Log File: "C:\ProgramData\ViceVersa PRO 2\log1.log" (max 10000 KB)
2009-05-11 16:16:12 : **** No archive for deleted/replaced source files
2009-05-11 16:16:12 : **** Archive deleted/replaced target files to: "\\?\UNC\dlink-5198D8\Volume_1\D-Link DNS-321\Keiko's Backup\archive\" [\\dlink-5198D8\Volume_1\D-Link DNS-321\Keiko's Backup\archive\]
2009-05-11 16:16:12 : **** Archive max. 1 copies per file
2009-05-11 16:16:12 : **** Copy files even if timestamp changes after initial comparison
2009-05-11 16:16:12 : **** Try to copy files that are in use by other applications
2009-05-11 16:16:12 : **** Use 'Volume Shadow Copy' to copy open files for source
2009-05-11 16:16:12 : **** No empty source/target check
2009-05-11 16:16:12 : **** Replace newer target files with older source files (backup only)
2009-05-11 16:16:12 : Checking source C:\Users\Keiko\Contacts\ ...
2009-05-11 16:16:12 : Checking target \\?\UNC\dlink-5198D8\Volume_1\D-Link DNS-321\Keiko's Backup\Users\Keiko\Contacts\ ...
2009-05-11 16:16:12 : Comparing ...
2009-05-11 16:16:12 : Comparing done.
2009-05-11 16:16:12 : Checking source C:\Users\Keiko\Desktop\ ...
2009-05-11 16:16:12 : Checking target \\?\UNC\dlink-5198D8\Volume_1\D-Link DNS-321\Keiko's Backup\Users\Keiko\Desktop\ ...
2009-05-11 16:16:12 : Comparing ...
2009-05-11 16:16:12 : Comparing done.
2009-05-11 16:16:12 : Checking source C:\Users\Keiko\Downloads\ ...
2009-05-11 16:16:12 : Checking target \\?\UNC\dlink-5198D8\Volume_1\D-Link DNS-321\Keiko's Backup\Users\Keiko\Downloads\ ...
2009-05-11 16:16:12 : Comparing ...
2009-05-11 16:16:12 : Comparing done.
TRUNCATED
2009-05-11 16:16:16 : - Status Summary -
2009-05-11 16:16:16 : - Total Files - Source: 2,264 (8.16GB) - Target: 0 (0)
2009-05-11 16:16:16 : - Excluded Files - Source: 0 (0) - Target: 0 (0)
2009-05-11 16:16:16 : - Matched Files - Source: 0 (0) - Target: 0 (0)
2009-05-11 16:16:16 : - Single Files - Source: 2,264 (8.16GB) - Target: 0 (0)
2009-05-11 16:16:16 : - Newer Files - Source: 0 (0) - Target: 0 (0)
2009-05-11 16:16:16 : - Older Files - Source: 0 (0) - Target: 0 (0)
2009-05-11 16:16:16 : - Total Subfolders - Source: 348 - Target: 2
2009-05-11 16:16:16 : - Excluded Subfolders - Source: 0 - Target: 0
2009-05-11 16:16:16 : - Matched Subfolders - Source: 2 - Target: 2
2009-05-11 16:16:16 : - Single Subfolders - Source: 346 - Target: 0
2009-05-11 16:16:20 :
2009-05-11 16:16:20 : ---- Start Execution ----
2009-05-11 16:16:20 : ---- Backup (Mirror Source to Target) (Source: C:\Users\Keiko\Contacts\ | C:\Users\Keiko\Desktop\ | C:\Users\Keiko\Downloads\ | C:\Users\Keiko\Favorites\ | C:\Users\Keiko\Music\ | C:\Users\Keiko\Pictures\ | C:\Users\Keiko\Documents\ | C:\Users\Keiko\Videos\ | C:\Users\Public\Documents\ | C:\Users\Public\Downloads\ | C:\Users\Public\Music\ | C:\Users\Public\Pictures\ | C:\Users\Public\Videos\ | C:\Users\Public\Recorded TV\ | C:\Users\Public\Vongo\ Target: \\?\UNC\dlink-5198D8\Volume_1\D-Link DNS-321\Keiko's Backup\Users\Keiko\Contacts\ | \\?\UNC\dlink-5198D8\Volume_1\D-Link DNS-321\Keiko's Backup\Users\Keiko\Desktop\ | \\?\UNC\dlink-5198D8\Volume_1\D-Link DNS-321\Keiko's Backup\Users\Keiko\Downloads\ | \\?\UNC\dlink-5198D8\Volume_1\D-Link DNS-321\Keiko's Backup\Users\Keiko\Favories\ | \\?\UNC\dlink-5198D8\Volume_1\D-Link DNS-321\Keiko's Backup\Users\Keiko\Music\ | \\?\UNC\dlink-5198D8\Volume_1\D-Link DNS-321\Keiko's Backup\Users\Keiko\Pictures\ | \\?\UNC\dlink-5198D8\Volume_1\D-Link DNS-321\Keiko's Backup\Users\Keiko\Documents\ | \\?\UNC\dlink-5198D8\Volume_1\D-Link DNS-321\Keiko's Backup\Users\Keiko\Videos\ | \\?\UNC\dlink-5198D8\Volume_1\D-Link DNS-321\Keiko's Backup\Users\Public\Documents\ | \\?\UNC\dlink-5198D8\Volume_1\D-Link DNS-321\Keiko's Backup\Users\Public\Downloads\ | \\?\UNC\dlink-5198D8\Volume_1\D-Link DNS-321\Keiko's Backup\Users\Public\Music\ | \\?\UNC\dlink-5198D8\Volume_1\D-Link DNS-321\Keiko's Backup\Users\Public\Pictures\ | \\?\UNC\dlink-5198D8\Volume_1\D-Link DNS-321\Keiko's Backup\Users\Public\Videos\ | \\?\UNC\dlink-5198D8\Volume_1\D-Link DNS-321\Keiko's Backup\Users\Public\Recorded TV\ | \\?\UNC\dlink-5198D8\Volume_1\D-Link DNS-321\Keiko's Backup\Users\Public\Vongo\) ----
2009-05-11 16:16:20 : ---- Start copying ----
2009-05-11 16:16:20 : -- Copying to target...
2009-05-11 16:16:20 : Initializing Volume Shadow Copy DLL ...
2009-05-11 16:16:20 : Creating Volume Shadow Copy for C: ... Done. Volume Shadow Copy is at \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy13
2009-05-11 16:16:31 : Copying file C:\Users\Keiko\Contacts\_Ingrid Rendon.contact <to> \\?\UNC\dlink-5198D8\Volume_1\D-Link DNS-321\Keiko's Backup\Users\Keiko\Contacts\_Ingrid Rendon.contact (1.46KB) [Can not change attributes of "\\?\UNC\dlink-5198D8\Volume_1\D-Link DNS-321\Keiko's Backup\Users\Keiko\Contacts\_Ingrid Rendon.contact". The system cannot find the path specified.] [ERROR].
2009-05-11 16:16:32 : Copying file C:\Users\Keiko\Contacts\_James Shin.contact <to> \\?\UNC\dlink-5198D8\Volume_1\D-Link DNS-321\Keiko's Backup\Users\Keiko\Contacts\_James Shin.contact (1.45KB) [Can not change attributes of "\\?\UNC\dlink-5198D8\Volume_1\D-Link DNS-321\Keiko's Backup\Users\Keiko\Contacts\_James Shin.contact". The system cannot find the path specified.] [ERROR].
TRUNCATED
2009-05-11 16:16:39 : -- Done: 0 (0) Err: 28 (31.17KB) Skipped: 0 (0) Tot: 2,610 (8.16GB) --
2009-05-11 16:16:39 : -- Average Transfer Rate: 0/Sec -- Elapsed Time: 15 sec
2009-05-11 16:16:42 : Re-comparing ...
2009-05-11 16:16:43 : ---- Copying finished ----
2009-05-11 16:16:43 : ---- End ----
2009-05-11 16:16:43 : - Execution Summary -
2009-05-11 16:16:43 : - Added Files - Source: 0 (0) - Target: 0 (0)
2009-05-11 16:16:43 : - Updated Files - Source: 0 (0) - Target: 0 (0)
2009-05-11 16:16:43 : - Deleted Files - Source: 0 (0) - Target: 0 (0)
2009-05-11 16:16:43 : -- Errors (Adding) - Source: 0 (0) - Target: 28 (31.17KB) [ERROR]
2009-05-11 16:16:43 : - Added Subfolders - Source: 0 - Target: 0
2009-05-11 16:16:43 : - Deleted Subfolders - Source: 0 - Target: 0
2009-05-11 16:16:43 : - Archive Information -
2009-05-11 16:16:43 : - Files Added to Archive - Source: 0 (0) - Target: 0 (0)
2009-05-11 16:16:43 : - Files Deleted from Archive - Source: 0 (0) - Target: 0 (0)
2009-05-11 16:16:43 : - Status Summary -
2009-05-11 16:16:43 : - Total Files - Source: 2,264 (8.16GB) - Target: 0 (0)
2009-05-11 16:16:43 : - Excluded Files - Source: 0 (0) - Target: 0 (0)
2009-05-11 16:16:43 : - Matched Files - Source: 0 (0) - Target: 0 (0)
2009-05-11 16:16:43 : - Single Files - Source: 2,264 (8.16GB) - Target: 0 (0)
2009-05-11 16:16:43 : - Newer Files - Source: 0 (0) - Target: 0 (0)
2009-05-11 16:16:43 : - Older Files - Source: 0 (0) - Target: 0 (0)
2009-05-11 16:16:43 : - Total Subfolders - Source: 348 - Target: 2
2009-05-11 16:16:43 : - Excluded Subfolders - Source: 0 - Target: 0
2009-05-11 16:16:43 : - Matched Subfolders - Source: 2 - Target: 2
2009-05-11 16:16:43 : - Single Subfolders - Source: 346 - Target: 0
Any suggestions? |
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rverette
Joined: 26 Oct 2006
Posts: 19
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| Posted: Wed May 13, 2009 3:56 pm Post subject: |
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| I did as you asked and sent an email to support@tgrmn.com yesterday, I have not received the special version. |
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rverette
Joined: 26 Oct 2006
Posts: 19
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| Posted: Thu May 14, 2009 10:53 pm Post subject: |
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| After your request on 5/12, I sent an email to support@tgrmn.com asking for the special version. I have not heard back, received a link for that version nor saw any replies here in the forum. My client is a licensed user of both VV and VV Engine. I can't believe that the support is this poor. Why haven't you responded? |
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TGRMN Software
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| Posted: Fri May 15, 2009 3:55 am Post subject: |
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Sorry for the delay.
Does this error happen for all files or only for certain files?
Can you please post the content of the Vista registry at this location:
HKLM\SYSTEM\CurrentControlSet\Control\BackupRestore\FilesNotToSnapshot
It contains a list of files that should not be part of VSS (this list is maintained by Windows, not ViceVersa). Are the files whcih give an error part of this list?
thanks
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rverette
Joined: 26 Oct 2006
Posts: 19
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| Posted: Fri Jun 26, 2009 5:31 pm Post subject: |
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As you suggested, I tried a copy without VSS enabled. It made no difference. No files copied, and each file reported the same error.
{DATE STAMP} : Copying file {SOURCE} <to> {TARGET} ({SIZE}) [Can not change attributes of "{TARGET}". The system cannot find the path specified.] [ERROR].
I also tried a local copy by changing the target of each entry to of C:\test. This backup ran sucessfully without error. The only conclusion is that there is an issue on this Vista machine causing ViceVersa to not communicate with the D-Link DNS-321 NAS device. Please remember, there are several XP machines using the D-Link DNS-321 NAS device as their ViceVersa target, and all work well. It's just this Vista machine that doesn't work. Now, to be clear, if I use Explorer to access the D-Link DNS-321 NAS device, I can read, write copy and delete files at will. It's only through ViceVersa that there is a problem. |
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rverette
Joined: 26 Oct 2006
Posts: 19
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| Posted: Tue Jun 30, 2009 4:44 pm Post subject: |
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| I'm just checking in to see if there is a solution. Please advise. |
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TGRMN Software
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| Posted: Wed Jul 01, 2009 5:48 pm Post subject: |
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Can you please check file/folder permissions on the target, make sure the owner of the files/folders is the account running ViceVersa. I know of issues with Vista and file permissions on USB / NAS drives. If this still does not work, the only way to solve this is for us to send you a special version of ViceVersa to find out exactly where it is failing. thanks
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rverette
Joined: 26 Oct 2006
Posts: 19
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| Posted: Thu Jul 02, 2009 5:13 pm Post subject: |
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| OK, I will check those permissions. But, with all due respect, on MAY 12th I was supposed to get that "special version" but no one ever responds to my emails. Don't you guys read the entire thread when offering support? It's been almost two months without a resolution. How do you think it makes the end user of your product feel? |
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TGRMN Software
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| Posted: Mon Jul 06, 2009 8:36 am Post subject: |
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Hello, sorry for the misunderstanding.
Please also try activating the option "copy directly to destination file, do not use a temp file", this option is under profile settings->advanced settings.
The new beta 2.5 we'll post later this week contains more info on the reasons why file copying fails.
thanks
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