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[ERROR] unhandled exception

 
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mpaddock



Joined: 03 Dec 2008
Posts: 4
PostPosted: Wed Dec 03, 2008 4:07 am    Post subject: [ERROR] unhandled exception Reply with quote
I am getting an unhandled exception error 5 minutes into checking the archive. I have sent in my log DMP and RPT files and I haven't received a response. I am using the latest engine.

Any help would be appreciate it.

thanks.
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TGRMN Software
Site Admin


Joined: 10 Jan 2005
Posts: 8759
PostPosted: Wed Dec 03, 2008 6:23 am    Post subject: Reply with quote
Hello

which e-mail address did you send the dmp and rpt files from ?

thank you
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mpaddock



Joined: 03 Dec 2008
Posts: 4
PostPosted: Thu Dec 04, 2008 4:49 pm    Post subject: Reply with quote
I sent the files in October 14. 2008 to support@tgrmn.com . I am getting ready to send another set since this happens everyday when checking the archive.
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TGRMN Software
Site Admin


Joined: 10 Jan 2005
Posts: 8759
PostPosted: Fri Dec 05, 2008 12:51 pm    Post subject: Reply with quote
Yes, can you please resend the files. thanks!
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mpaddock



Joined: 03 Dec 2008
Posts: 4
PostPosted: Fri Dec 05, 2008 1:49 pm    Post subject: Reply with quote
I just resent the files at 7:46AM CST. Hopefully we can can get this resolved.
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mpaddock



Joined: 03 Dec 2008
Posts: 4
PostPosted: Fri Dec 19, 2008 7:19 pm    Post subject: Reply with quote
Has there been any resolution for this yet? I would like to get this problem resolved because I have another problem that if we can't get this one figured out, I may have to find a different product.
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