The handle is invalid.

mky2000 · Joined: 16 Oct 2008 Posts: 11

We have:

ViceVersa Pro 2 Build 2015

and

VVScheluler 2.0.0.3

running on Windows Server 2003 std x64.

and a profile that backup data from another server also running Windows Server 2003 std x64.

Profile File: C:\Documents and Settings\Administrator.FA\My Documents\ViceVersa PRO 2\replic1.fsf

Folders
- Source: "\\?\UNC\Fa-s01\FAS01-Dados\" (Locked)
- Target: "\\?\UNC\Fa-s02\FAS02-Dados\"
- Include Subfolders: Yes
- Create sources/targets that do not exist
- Network: connect using default user's credentials
Comparison
- Comparison Type: Size and Timestamp
- Ignore 2 seconds difference
- Ignore any second difference
Execution
- Method: Backup (Mirror Source to Target)
- No overwrite / read-only / error confirmations
- Log File: "C:\Documents and Settings\All Users\Application Data\ViceVersa PRO 2\replic1.log" (max 100000 KB)
- Log only summary and errors
- No archive for deleted/replaced source files
- No archive for deleted/replaced target files
- Speed: 100 Buffer Size: 131072
- Copy files even if timestamp changes after initial comparison
- Copy directly to destination file (do not use a temporary file)
- Try to copy files that are in use by other applications
- Use 'Volume Shadow Copy' to copy open files for source
- No empty source/target check
- Replace newer target files with older source files (backup only)

But an error occurs and the job aborts:

2008-10-10 04:00:00 : Checking source \\?\UNC\Fa-s01\FAS01-Dados\ ...
2008-10-10 04:02:18 : [ERROR] \\?\UNC\Fa-s01\FAS01-Dados\arq_morto\Arquivo Morto\1708 BANESPA - NASBE Verif. Viga : The handle is invalid.
2008-10-10 04:02:18 : [ERROR] Error while reading Source information.
2008-10-10 04:02:18 : Aborted.
2008-10-10 04:02:19 : Exit Code: 2. Execution not completed. [ERROR]
2008-10-10 04:02:19 : ************************************************************

Any Ideas ? We are thinking that VV or VVscheduler is not compatible with x64 server !

Help us, please !

Thanks in advance.

TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8763

Hello mky2000

are you using ViceVersa PRO 2 64-bit ?

thank you
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mky2000 · Joined: 16 Oct 2008 Posts: 11

Yes, Build 2015 !

TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8763

I think this a network connectivity issue....
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mky2000 · Joined: 16 Oct 2008 Posts: 11

But, the profile runs fine directly from viceversa ! The erros occurs only on scheduled mode from vvengine and vvscheduler ! This drive me crazy !

TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8763

Please try setting the Process Priority to "Above Normal" , in ViceVersa PRO, under profile settings -> performance/bandwidth.

Is ViceVersa PRO set to run under which account in VVEngine / VVScheduler ?

Does the error message always happen with the same folder \\?\UNC\Fa-s01\FAS01-Dados\arq_morto\Arquivo Morto\1708 BANESPA - NASBE Verif. Viga ?

thank you
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mky2000 · Joined: 16 Oct 2008 Posts: 11

They run under administrator account.
And, no, the error message does not happen with the same folder or file.
I´ll try the sugested setting later and I´ll post results, ok?

Thanks

TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8763

Ok, thanks
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mky2000 · Joined: 16 Oct 2008 Posts: 11

Well, I tryed above / under / idle , but the result is the same ! help ! help ! my job is going away !
See below:

************************************************************
Profile Started.
************************************************************
Version: ViceVersa PRO 2 Build 2015 64-bit (SN101)
Command Line: "C:\Program Files\ViceVersa Pro 2\ViceVersa.exe"
System: Windows Server 2003 R2 (Domain Controller), (Standard Edition), (64 Bit Edition), (x86-64 Processor) v5.2 Build:3790 Service Pack:2
User: FA.LAN\Administrator
Computer: fa-s02.FA.lan
**** Profile: c:\documents and settings\administrator.fa\my documents\viceversa pro 2\replic1.fsf
**** - Folders -
**** Source: "\\?\UNC\Fa-s01\FAS01-Dados\" (Locked)
**** Target: "\\?\UNC\Fa-s02\FAS02-Dados\"
**** Include Subfolders: Yes
**** Create sources/targets that do not exist
**** Network: connect using default user's credentials
**** - Comparison Settings -
**** Comparison Type: Size and Timestamp
**** Ignore 2 seconds difference
**** Ignore any second difference
**** Ignore 1 hour difference
**** - Execution Settings -
**** Method: Backup (Mirror Source to Target)
**** No overwrite / read-only / error confirmations
**** Log File: "C:\Documents and Settings\All Users\Application Data\ViceVersa PRO 2\replic1.log" (max 100000 KB)
**** Log only summary and errors
**** No archive for deleted/replaced source files
**** No archive for deleted/replaced target files
**** Process Priority: Below Normal
**** Speed: 100 Buffer Size: 65536
**** Copy files even if timestamp changes after initial comparison
**** Copy directly to destination file (do not use a temporary file)
**** Try to copy files that are in use by other applications
**** Use 'Volume Shadow Copy' to copy open files for source
**** No empty source/target check
**** Replace newer target files with older source files (backup only)
Checking source \\?\UNC\Fa-s01\FAS01-Dados\ ...
[ERROR] \\?\UNC\Fa-s01\FAS01-Dados\arq_morto\Arquivo Morto\1898 GAFISA - Panamby Espelho dagua : The handle is invalid.
[ERROR] Error while reading Source information.
Aborted.

TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8763

See http://www.tgrmn.com/web/forum/viewtopict1764.htm
Could it be an issue with spaces in folder names on this VPN?
thanks
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mky2000 · Joined: 16 Oct 2008 Posts: 11

First: we dont´t have setup vpn.
Second: all of our folders names have spaces, and the error show up in diferents folders randomly.
I became thinking that the bug occurs because both source and destination are windows Server (standard 2003 x64 in this case). In other installation at the same lan, where sources are many windows xp and the destination is windows server 2003 x64, the profiles works fine ! with many folders names with spaces !

TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8763

OK, let's try something else! Smile

Can you try removing the prefix \\?\, temporarily? Maybe that's the problem on this installation. thanks
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mky2000 · Joined: 16 Oct 2008 Posts: 11

We already tried this. But in this case the error was about the lenght of the path.

TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8763

Do you ever get the error message "the handle is invalid" without \\?\ ? thanks
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BeHappy · Joined: 30 Oct 2008 Posts: 4

Hy mky2000 and Sysadmin.
I habe exactly the same problem as mky2000
All works fine till 1 week ago. From this point, a receive allways the error "The handle is invalid" during sync of a specific folder.
I Tried to rename, to take away files, with and wihout \\?\UNC etc... The error commes always, but on different places.
I hoped that with the last software update, i can resolve the problem, but no changes.
It works only if i exclude this complete folder.
Please help me/us to resolve this problem