ViceVersa will not sync files after reboot

dblake1950 · Joined: 06 May 2008 Posts: 4

ViceVersa service will not allow files to be synched after reboot. Only when logging into the server with local account does the file sync when files changed work.

TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8759

Hello

how are you scheduling ViceVersa to run and using which account? Are you using Mapped Drives in the profile. thanks
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roland206 · Joined: 10 Oct 2008 Posts: 4

Dear,

ViceVersa service will not allow files to be synched after reboot. ViseVersa is Down after logging while the VVEngine is still on but the synchronization won't be done if the ViseVersa is off. Only when logging into the server and running the ViseVersa, the Synchronization will resume.

waiting your feedbacks

TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8759

Hello

1) are you using mapped drives in your profile
2) are you connecting to a network using the settings under profile settings -> folders -> network
3) under which account is the service running?
4) Windows 2003?

thanks
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roland206 · Joined: 10 Oct 2008 Posts: 4

Hello

1) are you using mapped drives in your profile

The syncro is btw 2 servers on the same network

2) are you connecting to a network using the settings under profile settings -> folders -> network

the 2 servers are on the same network and there is a Map Network drive between the 2 servers

3) under which account is the service running?

I didn't get what do you mean by this question

4) Windows 2003?

Yes i have Windows 2003 Server on both Servers

TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8759

Hello,

services do not have access to mapped drives, try using the UNC path instead , e.g. \\server\share\

After you installed ViceVersa PRO to run as service on the server, you can select which account is running the service in the Windows service console.

thanks
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roland206 · Joined: 10 Oct 2008 Posts: 4

dear,

i use this for my network. for ex look at my sources and my target at ViceVersa:

Source: C:\xxxx\xxxxxxxx\xxxx\
Target: \\xxxx\xxxx\xxxx\xxxx\

the problem is not here.

the problem is when the server is logged off. only the VVengine is still on.

When i log on i need to double click on the viceversa so that the software works.

how can make the viceversa works even when the server is logged off?!!

TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8759

Do you need user and password to connect to \\xxxx\xxxx\xxxx\xxxx\ ? Have you entered user and password under profile settings -> folders -> network in the profile settings? thanks
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roland206 · Joined: 10 Oct 2008 Posts: 4

dear i don't need a password to go to \\xxxx\xxxx\xxxx\xxxx and there is no user and password under profile settings -> folders -> network in the profile settings

TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8759

Hello, then make sure the VVEngine service is running under an account that have access to the network. thanks
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dblake1950 · Joined: 06 May 2008 Posts: 4

The profiles will continue to run after the server has been logged into with the local account. Only when the server is rebooted does the profile stop working. This has been working for months with no issue.