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Travelcard
Joined: 11 Dec 2006
Posts: 77
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 Posted: Mon Jun 15, 2009 2:26 pm Post subject: |
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From your own announcement page:
| Quote: | | * ViceVersa PRO 2.5 requires a new license code. An upgrade from version 2 can be purchased for existing installations. |
So, are we supposed to give you hundreds more pounds after being your free Research and Development for the last couple of years? |
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Travelcard
Joined: 11 Dec 2006
Posts: 77
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| Posted: Mon Jun 15, 2009 2:28 pm Post subject: |
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We will try to get refunds for all our previous purchases as what we bought has never worked properly. We will then buy some other product.
I would suggest all other 2.0x customers do also. |
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TGRMN Software
Site Admin
Joined: 10 Jan 2005
Posts: 8759
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| Posted: Tue Jun 16, 2009 4:16 am Post subject: |
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Hi Travelcard,
please write to support@tgrmn.com , we'll send you a version of ViceVersa PRO 2 with the archiving feature fixed, no problem. We do not want you to waste money if you do not need the new features.
thanks!
_________________
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TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com |
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Travelcard
Joined: 11 Dec 2006
Posts: 77
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| Posted: Tue Jun 16, 2009 2:54 pm Post subject: |
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Thanks,
Email sent |
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chibiricky
Joined: 03 Oct 2007
Posts: 12
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| Posted: Tue Jun 23, 2009 5:19 am Post subject: |
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TGRMN support.
Please correct me if I'm wrong, I am having the same problem as TravelCard has:
http://www.tgrmn.com/web/forum/viewtopict2472.htm
We have received a link of the "fixed" version on 16/1/2009 18:32 (GMT+11:00), but I sent an email to Support on 20/1/2009 11:06 (GMT +11:00) saying the file doesn't work. Then I followed up on 16/2/2009 and 17/4/2009, but had no response from the Support Team.
Can you please confirm if this new version that TravelCard is getting actually fixes the issue? If yes, can we please have that file as well?
Thank you! |
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Travelcard
Joined: 11 Dec 2006
Posts: 77
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| Posted: Tue Jun 23, 2009 10:11 am Post subject: |
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Well, as a test I ran 2.5 on one of the sites that was failling. It still fails, but in a different way.
The initial problem was that \\?\ was being striped from the job - this time and extra one has been added 
| Code: | 2009-06-23 10:40:05 : Deleting file \\?\\\?\unc\backupserver\achive$\file.sml_(2009-06-09_01-02-39_ove_t).sml [Can not delete "\\?\\\?\unc\backupserver\achive$\file.sml_(2009-06-09_01-02-39_ove_t).sml". The filename, directory name, or volume label syntax is incorrect.] [ERROR].
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TGRMN Software
Site Admin
Joined: 10 Jan 2005
Posts: 8759
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Travelcard
Joined: 11 Dec 2006
Posts: 77
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| Posted: Tue Jun 23, 2009 11:34 am Post subject: |
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| Done. |
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Travelcard
Joined: 11 Dec 2006
Posts: 77
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| Posted: Fri Jun 26, 2009 3:51 pm Post subject: |
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| So, what's the verdict? |
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TGRMN Software
Site Admin
Joined: 10 Jan 2005
Posts: 8759
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Travelcard
Joined: 11 Dec 2006
Posts: 77
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| Posted: Mon Jun 29, 2009 8:38 am Post subject: |
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| That was almost a week ago. Seriously, is TGRMN just one guy? |
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TGRMN Software
Site Admin
Joined: 10 Jan 2005
Posts: 8759
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Travelcard
Joined: 11 Dec 2006
Posts: 77
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| Posted: Mon Jun 29, 2009 3:32 pm Post subject: |
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| OK, just R E A L L Y slow then. |
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TGRMN Software
Site Admin
Joined: 10 Jan 2005
Posts: 8759
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Travelcard
Joined: 11 Dec 2006
Posts: 77
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| Posted: Mon Jun 29, 2009 10:42 pm Post subject: |
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| Cool. |
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