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Strange one - problems deleting archives.
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Travelcard



Joined: 11 Dec 2006
Posts: 77

PostPosted: Mon Jun 15, 2009 2:26 pm    Post subject: Reply with quote

From your own announcement page:

Quote:
* ViceVersa PRO 2.5 requires a new license code. An upgrade from version 2 can be purchased for existing installations.


So, are we supposed to give you hundreds more pounds after being your free Research and Development for the last couple of years?
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Travelcard



Joined: 11 Dec 2006
Posts: 77

PostPosted: Mon Jun 15, 2009 2:28 pm    Post subject: Reply with quote

We will try to get refunds for all our previous purchases as what we bought has never worked properly. We will then buy some other product.

I would suggest all other 2.0x customers do also.
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TGRMN Software
Site Admin


Joined: 10 Jan 2005
Posts: 8763

PostPosted: Tue Jun 16, 2009 4:16 am    Post subject: Reply with quote

Hi Travelcard,
please write to support@tgrmn.com , we'll send you a version of ViceVersa PRO 2 with the archiving feature fixed, no problem. We do not want you to waste money if you do not need the new features.
thanks!
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Travelcard



Joined: 11 Dec 2006
Posts: 77

PostPosted: Tue Jun 16, 2009 2:54 pm    Post subject: Reply with quote

Thanks,
Email sent
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chibiricky



Joined: 03 Oct 2007
Posts: 12

PostPosted: Tue Jun 23, 2009 5:19 am    Post subject: Reply with quote

TGRMN support.

Please correct me if I'm wrong, I am having the same problem as TravelCard has:
http://www.tgrmn.com/web/forum/viewtopict2472.htm

We have received a link of the "fixed" version on 16/1/2009 18:32 (GMT+11:00), but I sent an email to Support on 20/1/2009 11:06 (GMT +11:00) saying the file doesn't work. Then I followed up on 16/2/2009 and 17/4/2009, but had no response from the Support Team.

Can you please confirm if this new version that TravelCard is getting actually fixes the issue? If yes, can we please have that file as well?

Thank you!
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Travelcard



Joined: 11 Dec 2006
Posts: 77

PostPosted: Tue Jun 23, 2009 10:11 am    Post subject: Reply with quote

Well, as a test I ran 2.5 on one of the sites that was failling. It still fails, but in a different way.

The initial problem was that \\?\ was being striped from the job - this time and extra one has been added Very Happy

Code:
2009-06-23 10:40:05 : Deleting file \\?\\\?\unc\backupserver\achive$\file.sml_(2009-06-09_01-02-39_ove_t).sml [Can not delete "\\?\\\?\unc\backupserver\achive$\file.sml_(2009-06-09_01-02-39_ove_t).sml". The filename, directory name, or volume label syntax is incorrect.] [ERROR].
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TGRMN Software
Site Admin


Joined: 10 Jan 2005
Posts: 8763

PostPosted: Tue Jun 23, 2009 11:20 am    Post subject: Reply with quote

Hello, please send profile file asap and also the entire log file with the error to support@tgrmn.com
chibiricky, can you please do that to.
thanks
TGRMN Software
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Travelcard



Joined: 11 Dec 2006
Posts: 77

PostPosted: Tue Jun 23, 2009 11:34 am    Post subject: Reply with quote

Done.
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Travelcard



Joined: 11 Dec 2006
Posts: 77

PostPosted: Fri Jun 26, 2009 3:51 pm    Post subject: Reply with quote

So, what's the verdict?
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TGRMN Software
Site Admin


Joined: 10 Jan 2005
Posts: 8763

PostPosted: Mon Jun 29, 2009 5:17 am    Post subject: Reply with quote

Got the e-mail and are now testing this. thanks
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Travelcard



Joined: 11 Dec 2006
Posts: 77

PostPosted: Mon Jun 29, 2009 8:38 am    Post subject: Reply with quote

That was almost a week ago. Seriously, is TGRMN just one guy?
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TGRMN Software
Site Admin


Joined: 10 Jan 2005
Posts: 8763

PostPosted: Mon Jun 29, 2009 3:22 pm    Post subject: Reply with quote

Hello travelcard, no we are not.
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Travelcard



Joined: 11 Dec 2006
Posts: 77

PostPosted: Mon Jun 29, 2009 3:32 pm    Post subject: Reply with quote

OK, just R E A L L Y slow then.
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TGRMN Software
Site Admin


Joined: 10 Jan 2005
Posts: 8763

PostPosted: Mon Jun 29, 2009 10:31 pm    Post subject: Reply with quote

Hello

I confirm it's a problem (again!) and are looking now on a possible solution.

thanks
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Travelcard



Joined: 11 Dec 2006
Posts: 77

PostPosted: Mon Jun 29, 2009 10:42 pm    Post subject: Reply with quote

Cool.
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