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Strange one - problems deleting archives.
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Travelcard



Joined: 11 Dec 2006
Posts: 77

PostPosted: Mon Nov 03, 2008 1:50 am    Post subject: Reply with quote

Sorry to be a pain in the butt about this but we really need this fix.

One client, for instance, uses Outlook with PST files. Our backup is set to keep 3 copies of those in the archive, but because the deletion is not working we have over a month of PSTs that have not been deleted which are about 500 MB per user. This client has 30 staff, so 30 X 500MB X 35days has worked out at half a TB of storage that we're wasting at the moment. Shortly we will run out of space and have to manually go through the archives deleting unwanted copies.
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TGRMN Software
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Joined: 10 Jan 2005
Posts: 8763

PostPosted: Tue Nov 04, 2008 8:34 am    Post subject: Reply with quote

Sorry, this fix is taking longer than expected! Sad
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Travelcard



Joined: 11 Dec 2006
Posts: 77

PostPosted: Sat Nov 15, 2008 11:56 am    Post subject: Reply with quote

Are you able to make the 2014 build 64 bit available again please for now?

Cheers
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TGRMN Software
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Joined: 10 Jan 2005
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PostPosted: Mon Nov 17, 2008 11:43 am    Post subject: Reply with quote

Yes, please write to support@tgrmn.com
thanks!
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Travelcard



Joined: 11 Dec 2006
Posts: 77

PostPosted: Fri Nov 21, 2008 6:55 am    Post subject: Reply with quote

Hi, I emailed support a few days ago but haven't had a response yet.

Cheers
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TGRMN Software
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PostPosted: Fri Nov 21, 2008 11:47 am    Post subject: Reply with quote

you've got e-mail. Smile
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Travelcard



Joined: 11 Dec 2006
Posts: 77

PostPosted: Fri Nov 21, 2008 11:49 am    Post subject: Reply with quote

Yep, thanks Smile
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Travelcard



Joined: 11 Dec 2006
Posts: 77

PostPosted: Fri Dec 05, 2008 11:32 am    Post subject: Reply with quote

Any luck finding 64bit 2014 yet?
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TGRMN Software
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Joined: 10 Jan 2005
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PostPosted: Wed Dec 10, 2008 7:54 am    Post subject: Reply with quote

Hi, sent you the URL where you can download the old build via e-mail. thanks
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ajordan76



Joined: 15 Jan 2009
Posts: 1

PostPosted: Thu Jan 15, 2009 8:20 am    Post subject: Reply with quote

Could you send me the link to 2014 32bit, please?

Thanks
Jordan
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Relitech



Joined: 14 Feb 2008
Posts: 8

PostPosted: Thu Mar 26, 2009 6:26 am    Post subject: Deleting files from unc path Reply with quote

Hi,

I've got the same problem deleting files with a unc path in it.
Do you already have a fix for it?

Thanks,
Egbert
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TGRMN Software
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PostPosted: Thu Mar 26, 2009 8:33 am    Post subject: Reply with quote

Hello

we are having a hard time trying to reproduce this issue. Could you send the profile log of an entire run with this error to support@tgrmn.com please?

thanks
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Travelcard



Joined: 11 Dec 2006
Posts: 77

PostPosted: Mon Jun 15, 2009 9:03 am    Post subject: Reply with quote

Frankly, we have had enough. We have approx 60 sites using VV, but we will not be moving to the next version where we can and instead be moving to other products.

It is an absolute disgrace that this issue which I first posted last September was never fixed.

Every day our logs are full of Exit Code 3's, so the logs are worthless - we have to manually check if the backups worked ok.

You will never build a successful product if you can't even help out the customers who take the time to register on your forum and let you know about the problems that they've found.
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TGRMN Software
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PostPosted: Mon Jun 15, 2009 2:17 pm    Post subject: Reply with quote

Hello Travelcard, this issue was fixed in version 2.5, were you able to try it out? thanks
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Travelcard



Joined: 11 Dec 2006
Posts: 77

PostPosted: Mon Jun 15, 2009 2:21 pm    Post subject: Reply with quote

Yes, but our keys don't work with 2.5.
So is 2.5 going to be a free upgrade? If not, then the problem was never fixed. After all people can't be expected to pay for fixes. New features, yes; fixes, no.
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