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Travelcard
Joined: 11 Dec 2006
Posts: 77
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 Posted: Tue Sep 23, 2008 9:22 am Post subject: Strange one - problems deleting archives. |
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We have a umber of sites that finish their backup job with the common Execution completed with file copy/delete errors result. Usually it is just a permissions or 'file in use' type of problem, but these particular sites are different.
Here is the profile data:
| Quote: | Profile File: c:\techstuff\viceversaprofiles\databackup.fsf
Folders
- Source: "\\?\D:\Data\"
- Target: "\\?\UNC\ServerName\backup$\data\" (Archived)
- Include Subfolders: Yes
- Create sources/targets that do not exist
Comparison
- Comparison Type: Size and Timestamp
Execution
- Method: Backup (Mirror Source to Target)
- No overwrite / read-only / error confirmations
- Log File: "C:\Techstuff\ViceVersaLog\log1.log" (max 10000 KB) (empty log file each run)
- Log only summary and errors
- No archive for deleted/replaced source files
- Archive deleted/replaced target files to: "\\?\UNC\ServerName\archive$\data\"
- Archive max. 3 copies per file
- Remove archive copies older than 450 day(s)
- Copy files even if timestamp changes after initial comparison
- Try to copy files that are in use by other applications
- Use 'Volume Shadow Copy' to copy open files for source
- No empty source/target check
- Replace newer target files with older source files (backup only)
- Run custom scripts after execution
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Have a look at the email log:
| Quote: | Execution completed with file copy/delete errors.
Scriptversion: 2.03 Vice Versa: Build 2015
Profile: DataBackup
Exit Code: 3
Source: \\?\D:\Data\
Target: \\?\UNC\servername\backup$\data\
Archive: \\?\UNC\servername\archive$\data\
User: administrator
Computer Name: servername
Backup (Mirror Source to Target)
- Run Summary -
- Added Files - Source: 0 (0) - Target: 87 (2.75MB)
- Updated Files - Source: 0 (0) - Target: 139 (22.43MB)
- Deleted Files - Source: 0 (0) - Target: 6 (4.62KB)
- Added Subfolders - Source: 0 - Target: 0
- Deleted Subfolders - Source: 0 - Target: 0
- Archive Information -
- Files Added to Archive - Source: 0 (0) - Target: 145 (22.44MB)
- Files Deleted from Archive - Source: 0 (0) - Target: 0 (0)
-- Errors (Deleting) - Source: 0 (0) - Target: 1,190 (0) [ERROR]
- Final Status -
- Total Files - Source: 168,470 (41.01GB) - Target: 168,470 (41.01GB)
- Excluded Files - Source: 0 (0) - Target: 0 (0)
- Matched Files - Source: 168,470 (41.01GB) - Target: 168,470 (41.01GB)
- Single Files - Source: 0 (0) - Target: 0 (0)
- Newer Files - Source: 0 (0) - Target: 0 (0)
- Older Files - Source: 0 (0) - Target: 0 (0)
- Total Subfolders - Source: 28,374 - Target: 28,374
- Excluded Subfolders - Source: 0 - Target: 0
- Matched Subfolders - Source: 28,374 - Target: 28,374
- Single Subfolders - Source: 0 - Target: 0
- Start Time: 22/09/2008 21:02:51
- End Time: 22/09/2008 21:23:58 |
I've gone through the ViceVersa log and this is an example of the files it was unable to delete:
img.photobucket.com/albums/v632/travelcard/screenshot.png
(Gah! - that was supposed to be a link to the image of the problem, but you don't allow links to external websites - how can we add screenshots then and what is the [img] tag above used for?
Copy the link above and add http etc. at the start of it to see the screenie)
As you can see there are multiple versions of the same file, but we have set the archive to only keep 3 copies. From the email result above you can see that the "Final Status" was fine, so basically the site has all the backups it needs, the only problem is that the old archives have not been deleted.
Any idea why this may be happening? 3 different sites have the same problem at the moment.
Thanks for your help.
Last edited by Travelcard on Mon Jun 15, 2009 2:36 pm; edited 1 time in total |
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TGRMN Software
Site Admin
Joined: 10 Jan 2005
Posts: 8759
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| Posted: Wed Sep 24, 2008 10:54 am Post subject: |
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Hello
do you have the error message that each archive file deletion failure gives? It looks like VV wants to remove the excess archive files but it is unable to do so.
thanks
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http://www.tgrmn.com
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Travelcard
Joined: 11 Dec 2006
Posts: 77
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| Posted: Wed Sep 24, 2008 1:06 pm Post subject: |
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Dang, was sure that I thought of everything 
anyway, here you go
| Quote: | 2008-09-24 00:41:35 : Deleting file unc\bs1\archive$\data\staff\teacher\my documents\my pictures\desktop.ini_(2008-09-09_00-25-06_ove_t).ini [Can not delete "unc\bs1\archive$\data\staff\teacher\my documents\my pictures\desktop.ini_(2008-09-09_00-25-06_ove_t).ini". The system cannot find the path specified.] [ERROR].
2008-09-24 00:41:35 : Deleting file unc\bs1\archive$\data\staff\teacher\my documents\my pictures\desktop.ini_(2008-09-10_00-25-44_ove_t).ini [Can not delete "unc\bs1\archive$\data\staff\teacher\my documents\my pictures\desktop.ini_(2008-09-10_00-25-44_ove_t).ini". The system cannot find the path specified.] [ERROR].
2008-09-24 00:41:35 : Deleting file unc\bs1\archive$\data\staff\teacher\my documents\my pictures\desktop.ini_(2008-09-11_00-26-06_ove_t).ini [Can not delete "unc\bs1\archive$\data\staff\teacher\my documents\my pictures\desktop.ini_(2008-09-11_00-26-06_ove_t).ini". The system cannot find the path specified.] [ERROR].
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Last edited by Travelcard on Mon Jun 15, 2009 2:37 pm; edited 1 time in total |
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TGRMN Software
Site Admin
Joined: 10 Jan 2005
Posts: 8759
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| Posted: Wed Sep 24, 2008 1:21 pm Post subject: |
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These paths look wrong.
unc\bs1stantonys\archive$\data\staff\teacher\my documents\my pictures\desktop.ini_(2008-09-09_00-25-06_ove_t).ini
I think it could be a problem with using \\?\UNC\ for the archive folder.
\\?\UNC\servername\archive$\data\
Probably using \\servername\archive$\data\ instead will work but it does not handle > 256 chars paths ....
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http://www.tgrmn.com
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Travelcard
Joined: 11 Dec 2006
Posts: 77
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| Posted: Wed Sep 24, 2008 2:15 pm Post subject: |
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yes, I saw that those paths looked wrong too, so I checked the job and it definitely has the proper \\?\UNC bit in it. We can't move away from the whole \\?\ thing because we migrated to ViceVersa from SecondCopy due to the 254 character limit which was making all our jobs fail.
Another interesting thing I've noticed is that every time I run the job a different amount of files fail - and once no deletions failed.
Any ideas? |
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TGRMN Software
Site Admin
Joined: 10 Jan 2005
Posts: 8759
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| Posted: Wed Sep 24, 2008 3:27 pm Post subject: |
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| Quote: | | Another interesting thing I've noticed is that every time I run the job a different amount of files fail - and once no deletions failed. |
Can you see in the log file what was the file path for those archive file deletions that did not fail? If it is a bug we'll fix it.
thanks
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http://www.tgrmn.com
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Travelcard
Joined: 11 Dec 2006
Posts: 77
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| Posted: Wed Sep 24, 2008 3:34 pm Post subject: |
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| I'll untick the "log errors only" box and see what comes up. |
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Travelcard
Joined: 11 Dec 2006
Posts: 77
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| Posted: Wed Sep 24, 2008 4:11 pm Post subject: |
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| TGRMN Software wrote: | These paths look wrong.
unc\bs1stantonys\archive$\data\staff\teacher\my documents\my pictures\desktop.ini_(2008-09-09_00-25-06_ove_t).ini
I think it could be a problem with using \\?\UNC\ for the archive folder.
\\?\UNC\servername\archive$\data\
Probably using \\servername\archive$\data\ instead will work but it does not handle > 256 chars paths .... |
You were right, I've unticked the "report errors only" box and can see that the ones that failed did not have the \\?\ before the UNC path. Here is one that worked:
| Quote: | | 2008-09-24 17:01:21 : Deleting folder \\?\UNC\servername\backup$\data\Staff\Teacher\my documents\Reception\ [OK]. |
So, for some files the \\?\ bit is missing. How weird. do you know why that may have happened? I will email you the full log in case you want to see it.
Thanks |
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Travelcard
Joined: 11 Dec 2006
Posts: 77
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| Posted: Fri Sep 26, 2008 12:30 am Post subject: |
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I have found the problem.
Build 2015 has a bug.
I noticed that the only recent jobs that finished with exit code 0 had no archived files to delete.
As a test, I managed to find an old 2014 build and installed it in a number of sites. I then re-ran the backup jobs that had failed only a few hours earlier and this time they all completed successfully.
Hopefully you'll be able to spot the bug quickly and build 2016 will be out shortly.
Thanks |
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Travelcard
Joined: 11 Dec 2006
Posts: 77
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| Posted: Mon Oct 06, 2008 2:58 pm Post subject: |
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Hello.
Any updates on this?
I have over 30 sites waiting for this update.
Thanks |
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TGRMN Software
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Joined: 10 Jan 2005
Posts: 8759
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Travelcard
Joined: 11 Dec 2006
Posts: 77
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| Posted: Wed Oct 08, 2008 12:21 pm Post subject: |
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Cool
Hope that you can find something in it. |
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Travelcard
Joined: 11 Dec 2006
Posts: 77
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| Posted: Wed Oct 15, 2008 6:07 pm Post subject: |
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Hi, it's been another week now. Any updates on this?
It all worked fine on 2014, so I'd presume it must be fairly easy to see what could be causing the problems - obviously it is something that's been coded differently since then.
Thanks |
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TGRMN Software
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Posts: 8759
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Travelcard
Joined: 11 Dec 2006
Posts: 77
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| Posted: Thu Oct 16, 2008 12:05 pm Post subject: |
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That's great news.
Thanks |
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