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kevindi Guest
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Posted: Thu Jun 05, 2008 1:49 am Post subject: VVEngine stopped working |
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My VV Engine stopped working all of sudden. The webpage won't load. I tried re-installing but it did not work either. Any ideas? |
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TGRMN Software Site Admin
Joined: 10 Jan 2005 Posts: 8763
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Posted: Thu Jun 05, 2008 4:30 am Post subject: |
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Hello
Please send the following files to support@tgrmn.com :
- VVEngine.dmp and VVEngine.rpt (these files are in the VVEngine
installation folder)
- VVEngine.db , VVEngine.xml and VVEngine.log (these files are in the VVEngine application data folder)
These files contain diagnostic information.
thank you, _________________ --
TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com |
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GregE
Joined: 15 Jul 2008 Posts: 48
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Posted: Wed Jan 11, 2012 9:04 pm Post subject: Same problem here |
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I just had this problem start two days ago. ( I just found out).
I've sent the vvengine.rpt and vvengine.rpt and vvengine.log to support@tgmrn.com.
Then I decided to try restoring all files in C:\Documents and Settings\ViceVersa\Application Data\VVEngine from a backup tape prior to the problem, and it seems to be working. There might have been a problem with vvengine.db. Hopefully TGRMN Support will be able to determine the issue. |
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TGRMN Software Site Admin
Joined: 10 Jan 2005 Posts: 8763
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Posted: Thu Jan 12, 2012 12:08 am Post subject: |
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Hi, from the e-mail you sent it sounds like a corrupted vvengine.db file. If you can please upgrade to version 2, this issue was fixed there. thanks _________________ --
TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com |
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