VVEngine starts then fails with Runtime Error

brianw · Guest

VV Engine has been running fine for months, ever since I installed it. Suddenly it refuses to start with a "Microsoft Visual C++ Runtime Library" error that states: "This application has requested the Runtime to terminate in an unusual way. Please contact the application's support team for more information."

The log file is full of digits and null characters.

TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8759

Hello

please try deleting the file VVEngine.log , VVEngine.db and VVEngine.xml ; first make a copy of VVEngine.xml which contains all the schedules , in case you want to restore it. Then restart VVengine.

thanks
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Guest · Posted: Tue May 20, 2008 5:57 pm Post subject:

Yes, that worked thanks - but what caused the problem?

TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8759

It was probably a corrupted XML file, do you have a copy of the old XML file we can have a look at? thanks
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TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com

Guest · Posted: Thu May 22, 2008 7:32 pm Post subject:

Yes, certainly - I would like to get to the bottom of this problem. I can't see how to add an attachment, do you have an address I can send it to?

TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8759

Hi, please send it to support@tgrmn.com , thanks
_________________
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TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com

Guest · Posted: Sat May 24, 2008 9:47 am Post subject:

Its on the way - thanks