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VVEngine starts then fails with Runtime Error

 
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brianw
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PostPosted: Sun May 18, 2008 8:55 pm    Post subject: VVEngine starts then fails with Runtime Error Reply with quote

VV Engine has been running fine for months, ever since I installed it. Suddenly it refuses to start with a "Microsoft Visual C++ Runtime Library" error that states: "This application has requested the Runtime to terminate in an unusual way. Please contact the application's support team for more information."

The log file is full of digits and null characters.
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TGRMN Software
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Joined: 10 Jan 2005
Posts: 8763

PostPosted: Mon May 19, 2008 2:11 pm    Post subject: Reply with quote

Hello

please try deleting the file VVEngine.log , VVEngine.db and VVEngine.xml ; first make a copy of VVEngine.xml which contains all the schedules , in case you want to restore it. Then restart VVengine.

thanks
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PostPosted: Tue May 20, 2008 5:57 pm    Post subject: Reply with quote

Yes, that worked thanks - but what caused the problem?
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TGRMN Software
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PostPosted: Thu May 22, 2008 12:02 pm    Post subject: Reply with quote

It was probably a corrupted XML file, do you have a copy of the old XML file we can have a look at? thanks
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PostPosted: Thu May 22, 2008 7:32 pm    Post subject: Reply with quote

Yes, certainly - I would like to get to the bottom of this problem. I can't see how to add an attachment, do you have an address I can send it to?
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TGRMN Software
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PostPosted: Fri May 23, 2008 7:12 am    Post subject: Reply with quote

Hi, please send it to support@tgrmn.com , thanks
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PostPosted: Sat May 24, 2008 9:47 am    Post subject: Reply with quote

Its on the way - thanks
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