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handle is invalid error and profiles freezed

 
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lgarotta



Joined: 06 May 2008
Posts: 2

PostPosted: Tue May 06, 2008 12:42 pm    Post subject: handle is invalid error and profiles freezed Reply with quote

Hi,

we are encountering problems in syncronizing two folder's content.
These are the environment specifications:

1) Viceversa pro (Build 2014) and vvengine [1.1 (SN5)] are installed on a dedicated server;
2) The folders to syncronize are located on two web servers;
3) All the servers are windows 2003 std r2 sp2, updated with the last patches;
4) VVeengine runs under an administrator account with read and write permissions on both folders;
5) The folders and the subfolders are browsable from the replication server;
6) The folders size is, more or less, 80 GB and the files are approximatly 3 millions. For this reason we created 6 different profiles, one for every subfolder.
7) The network and the name resolution works fine.


The profiles are configured for syncronization, with the following options:

FOLDERS:
- source and target folder are indicated with the UNC path \\server\share\folder... (the lenght is under 256 characters);
COMPARISON:
- comparison method is "size and timestamp" with no options;
PERFORMANCE/BANDWITH:
- Process priority is idle;
- Buffer size is 65536;
ADVANCED SETTINGS:
- copy file even if timestamp changes after initial comparison;
- copy directly to destination file (do not use a temporary file);
- Try to copy files that are in use by other applications;
- Synchronize/backup/replicate files even if in conflict;

We are encountering a lot of "handle is invalid" errors, even if the folders are browsable from the replication server.

Moreover we noticed that, sometimes, the profiles seem freezed as no changes are detected. The viceversa compare founds many differences but the profile still doesn't run. If we run it manually, all the files are copied, deleted or modified.

We hope in your help in solving the problem.

Thank you and regards.

Luca
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TGRMN Software
Site Admin


Joined: 10 Jan 2005
Posts: 8759

PostPosted: Thu May 08, 2008 7:14 am    Post subject: Reply with quote

Hello Luca

thank you for the detailed post.

Quote:
We are encountering a lot of "handle is invalid" errors, even if the folders are browsable from the replication server.


For every file in the profile or only for some files? Could you post the log for the profile which gives these errors?

Quote:
Moreover we noticed that, sometimes, the profiles seem freezed as no changes are detected. The viceversa compare founds many differences but the profile still doesn't run. If we run it manually, all the files are copied, deleted or modified.


Are the changes happening on a remote folder (e.g. on the machine where VVEngine is not running) or locally? It sounds like VVengine is not detecting the file changes.

thanks
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lgarotta



Joined: 06 May 2008
Posts: 2

PostPosted: Fri May 09, 2008 12:09 pm    Post subject: Reply with quote

Quote:
For every file in the profile or only for some files? Could you post the log for the profile which gives these errors?


We are encountering problems with some files (randomly), but the problem affects all the profiles. Here you can find an example:

2008-05-06 16:07:09 : ************************************************************
2008-05-06 16:07:09 : Profile Started.
2008-05-06 16:07:09 : ************************************************************
2008-05-06 16:07:09 : Version: ViceVersa PRO 2 Build 2014 (SN80)
2008-05-06 16:07:09 : Command Line: "D:\Program Files\ViceVersa Pro 2\ViceVersa.exe"
2008-05-06 16:07:09 : System: , (Terminal Services), (Terminal Services in Remote Admin Mode), (Multiprocessor Free), (x86-32 Processor) v5.2 Build:3790 Service Pack:2
2008-05-06 16:07:09 : User: Administrator
2008-05-06 16:07:09 : Computer: *********
2008-05-06 16:07:09 : **** Profile: d:\program files\viceversa pro 2\profiles\cache_de.fsf
2008-05-06 16:07:09 : **** - Folders -
2008-05-06 16:07:09 : **** Source: "\\10.240.0.75\d$\********" ["\\10.240.0.75\d$\********"]
2008-05-06 16:07:09 : **** Target: "\\10.240.0.73\d$\********" ["\\10.240.0.73\d$\********"]
2008-05-06 16:07:09 : **** Include Subfolders: Yes
2008-05-06 16:07:09 : **** - Comparison Settings -
2008-05-06 16:07:09 : **** Comparison Type: Size and Timestamp
2008-05-06 16:07:09 : **** - Execution Settings -
2008-05-06 16:07:09 : **** Method: Synchronization
2008-05-06 16:07:09 : **** No overwrite / read-only / error confirmations
2008-05-06 16:07:09 : **** Tracking Database: "C:\Documents and Settings\All Users\Application Data\ViceVersa PRO 2\cache_de.tdb" (synchronize/backup/replicate conflicts)
2008-05-06 16:07:09 : **** Log File: "C:\Documents and Settings\All Users\Application Data\ViceVersa PRO 2\cache_de.log" (max 10000 KB)
2008-05-06 16:07:09 : **** No archive for deleted/replaced source files
2008-05-06 16:07:09 : **** No archive for deleted/replaced target files
2008-05-06 16:07:09 : **** Speed: 100 Buffer Size: 65536
2008-05-06 16:07:09 : **** Copy files even if timestamp changes after initial comparison
2008-05-06 16:07:09 : **** Copy directly to destination file (do not use a temporary file)
2008-05-06 16:07:09 : **** Try to copy files that are in use by other applications
2008-05-06 16:07:10 : Checking source \\10.240.0.75\d$\******** ...
2008-05-06 16:08:14 : Checking target \\10.240.0.73\d$\******** ...
2008-05-06 16:17:17 : [ERROR] \\10.240.0.73\d$\********: The handle is invalid.
2008-05-06 16:18:59 : [ERROR] Error while reading Target information.
2008-05-06 16:19:12 : Aborted.6 16:14:03 : ************************************************************

Quote:
Are the changes happening on a remote folder (e.g. on the machine where VVEngine is not running) or locally? It sounds like VVengine is not detecting the file changes.


The changes are happening on two remote folders, placed on the web servers, where vvengine is not installed.

Thank you for your support.

Luca
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mky2000x
Guest





PostPosted: Tue Jan 27, 2009 10:56 am    Post subject: handle is invalid error and profiles freezed Reply with quote

Did someone find any solution for this error ? We have the same problem and no solution yet !
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socain
Guest





PostPosted: Fri Feb 13, 2009 2:14 pm    Post subject: Fix??? Reply with quote

I am having this same issue and it only started after upgrading to 2003 R2. Has anyone found a way around it? If we could at least have VV continue after the error I could get by for now....Otherwise our purchase of 6 licenses is pretty much useless at this point.
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TGRMN Software
Site Admin


Joined: 10 Jan 2005
Posts: 8759

PostPosted: Sat Feb 14, 2009 2:06 am    Post subject: Reply with quote

Hello

can you please send the profile log to support@tgrmn.com ?

thanks
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