Execution hangs during file deletion

[cmartel@victor.qc.ca]

Hello Everyone

I'm totally new to Vice Versa Pro and 'm trying to solve an execution problem where the execution seems to hang for extended period of time when trying to delete files from the target directory.

Both the source and target run on Windows XP Pro,
The task is run using an Admin account with the appropriate rights,
I'm using the Vice Versa Pro task scheduler.

The execution does not show any error, it just seems to hang forever on the deletion of a file, when I delete it manually and restart the task, the execution run fine as long as no deleting is involved

Here's the profile log of the execution:

2008-01-21 10:43:50 : START ID: 2008121154349-290531-4692
2008-01-21 10:43:50 : ************************************************************
2008-01-21 10:43:50 : Profile Started.
2008-01-21 10:43:50 : ************************************************************
2008-01-21 10:43:50 : Version: ViceVersa PRO 2 Build 2014 (SN80)
2008-01-21 10:43:50 : Command Line: "c:\program files\viceversa pro 2\viceversa.exe" "c:\documents and settings\cadstation\mes documents\viceversa pro 2\caddrive.fsf" /dialogautoexec
2008-01-21 10:43:50 : System: Windows XP (Professional), (Terminal Services in Remote Admin Mode), (Multiprocessor Free), (x86-32 Processor) v5.1 Build:2600 Service Pack:2
2008-01-21 10:43:50 : User: Administrateur
2008-01-21 10:43:50 : Computer: eat-stg
2008-01-21 10:43:50 : **** Profile: c:\documents and settings\cadstation\mes documents\viceversa pro 2\CadDrive.fsf
2008-01-21 10:43:50 : **** - Folders -
2008-01-21 10:43:50 : **** Source: "\\nt30\cad\"
2008-01-21 10:43:50 : **** Target: "e:\cad\"
2008-01-21 10:43:50 : **** Include Subfolders: Yes
2008-01-21 10:43:50 : **** - Comparison Settings -
2008-01-21 10:43:50 : **** Comparison Type: Size and Timestamp
2008-01-21 10:43:50 : **** - Execution Settings -
2008-01-21 10:43:50 : **** Method: Synchronization
2008-01-21 10:43:50 : **** Tracking Database: "C:\Documents and Settings\All Users\Application Data\ViceVersa PRO 2\vvdb2.tdb"
2008-01-21 10:43:50 : **** Log File: "C:\Documents and Settings\All Users\Application Data\ViceVersa PRO 2\log1.log" (max 10000 KB)
2008-01-21 10:43:50 : **** No archive for deleted/replaced source files
2008-01-21 10:43:50 : **** No archive for deleted/replaced target files
2008-01-21 10:43:50 : **** Copy files even if timestamp changes after initial comparison
2008-01-21 10:43:51 : Checking source \\nt30\cad\ ...
2008-01-21 10:57:02 : Checking target e:\cad\ ...
2008-01-21 10:57:09 : Comparing ...
2008-01-21 10:57:10 : Checking tracking database...
2008-01-21 10:57:14 : Comparing done.
2008-01-21 10:57:14 : - Status Summary -
2008-01-21 10:57:14 : - Total Files - Source: 57 298 (12,02GB) - Target: 57 298 (12,02GB)
2008-01-21 10:57:14 : - Excluded Files - Source: 0 (0) - Target: 0 (0)
2008-01-21 10:57:14 : - Matched Files - Source: 57 295 (12,02GB) - Target: 57 295 (12,02GB)
2008-01-21 10:57:14 : - Single Files - Source: 2 (54,48KB) - Target: 2 (222,15KB)
2008-01-21 10:57:14 : -- Added Files (Since Last Execution)- Source: 2 (54,48KB) - Target: 0 (0)
2008-01-21 10:57:14 : -- Removed Files (Since Last Execution) - Source: 2 (222,15KB) - Target: 0 (0)
2008-01-21 10:57:14 : - Newer Files - Source: 1 (612B) - Target: 0 (0)
2008-01-21 10:57:14 : - Older Files - Source: 0 (0) - Target: 1 (3,59KB)
2008-01-21 10:57:14 : -- Conflict Files - Source: 0 (0) - Target: 0 (0)
2008-01-21 10:57:14 : - Total Subfolders - Source: 1 485 - Target: 1 485
2008-01-21 10:57:14 : - Excluded Subfolders - Source: 0 - Target: 0
2008-01-21 10:57:14 : - Matched Subfolders - Source: 1 485 - Target: 1 485
2008-01-21 10:57:14 : - Single Subfolders - Source: 0 - Target: 0
2008-01-21 10:57:14 : - To Do - Synchronization
2008-01-21 10:57:14 : - Files to Add - Source: 0 (0) - Target: 2 (54,48KB)
2008-01-21 10:57:14 : - Files to Update - Source: 0 (0) - Target: 1 (612B)
2008-01-21 10:57:14 : - Files to Delete - Source: 0 (0) - Target: 2 (222,15KB)
2008-01-21 10:57:14 : - Subfolders to Add - Source: 0 - Target: 0
2008-01-21 10:57:14 : - Subfolders to Delete - Source: 0 - Target: 0
2008-01-21 10:57:14 :
2008-01-21 10:57:14 : ---- Start Execution ----
2008-01-21 10:57:14 : ---- Synchronization (Source: \\nt30\cad\ Target: e:\cad\) ----
2008-01-21 10:57:14 : ---- Start deleting ----
2008-01-21 10:57:14 : -- Deleting from target ...
2008-01-21 10:57:15 : Deleting file e:\cad\Artwork Library-Unused\Admin\Ji Young\C-00083.jpg

Any help would be very appreciated, I will continue testing it with dummy files to see if it is not this particular file that is impossible to delete.

Thanks a lot

Charles

[TGRMN Software]

Hi,
if you run the same profile manually, not scheduled, does the task still hang?
thanks
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[cmartel@victor.qc.ca]

Hi,

When I execute it manually everything run fine, I can see everything that get changed and the files are deleted without any issues

I only get the problem when the job is executed automatically using the VVScheduler

Thanks a lot

Charles

[TGRMN Software]

thanks, can you try scheduling without the option /dialogautoexec ?
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[cmartel@victor.qc.ca]

Thanks a lot for your reply, your help is much appreciated,

I have set the profile without the "dialogautoexec" option but since it was radio buttons, I had to chose something else so I chose "hidden".

Unfortunately someone badly needed to use the station so i'll have to check the log in a little while to view any result

I'll keep the post updated with my result as soon as possible

Thanks a lot,

Charles

[cmartel@victor.qc.ca]

Hi,

As I told on my previous post I have tested the profile with the option "hidden" instead of the "dialog autoexec" it still hangs on file deletion.

Any other thoughts ?

Thanks

Charles

[TGRMN Software]

mmmmmm, this is quite strange ...
are you running under the same account when running manually or automatically?
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[cmartel@victor.qc.ca]

Hi,

I'm running the task, both manually and automatically, under the same account which has the required rights for both the source and target.

I will probably try erasing the profile and creating it back again, just to see if anything's better then

I will also revise the rights of the account I use to run the profile, in case something would have changed without me knowing

I'll keep you updated on the case as soon as possible

Again thank you very much for tour time,
Your help is much appreciated,

Charles

[cmartel@victor.qc.ca]

Hi,

I tried recreating the profile but it didn't seemed to work.

Later, I tried flushing the database and the log file, and changing the user from my system's administrator to another user and it seemed to work well.

I first tried it without any hidden or autoexec options and it ran fine,
then I tried with the hidden and autoexec options and up to now it seems to work fine.

I'll continue to monitor it for a couple of days but it looks very good.

I want to tell you that your support was much appreciated,
especially the speed at which you answered my questions,
Vice Versa is a great piece of software and you guys are supporting it very well.

Keep on the good job ,
Best regards,

Charles Martel

[TGRMN Software]

That's great, thanks for the feedback!
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TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com