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[ERROR] An unhandled exception has occurred in ViceVersa

 
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sbar2112



Joined: 15 Jan 2008
Posts: 1
PostPosted: Tue Jan 15, 2008 9:10 pm    Post subject: [ERROR] An unhandled exception has occurred in ViceVersa Reply with quote
After running the compare on a profile, then trying to execute the copy, it is a Backup - Mirror source to copy, i get the error mentioned in the subject. I have pasted the info from the log file. I have another profile running on the same box, that is very similar (it is going from and to the same source target disk) that works just fine.

Here is the info from the log when it errors - I am emailing the dump file to support...

2008-01-12 23:00:24 : Profile Started.
2008-01-12 23:00:24 : ************************************************************
2008-01-12 23:00:24 : Version: ViceVersa PRO 2 Build 2014 (SN76)
2008-01-12 23:00:24 : Command Line: "C:\Program Files\ViceVersa Pro 2\ViceVersa.exe"
2008-01-12 23:00:24 : System: , (Terminal Services), (Terminal Services in Remote Admin Mode), (Multiprocessor Free), (x86-32 Processor) v5.2 Build:3790 Service Pack:2
2008-01-12 23:00:24 : User: sub.domain.COM\administrator
2008-01-12 23:00:24 : Computer: server.sub.domain.com
2008-01-12 23:00:24 : **** Profile: c:\documents and settings\administrator.sub\my documents\viceversa pro 2\users_copy.fsf
2008-01-12 23:00:24 : **** - Folders -
2008-01-12 23:00:24 : **** Source: "\\?\P:\Users\"
2008-01-12 23:00:24 : **** Target: "\\?\Y:\Users\"
2008-01-12 23:00:24 : **** Include Subfolders: Yes
2008-01-12 23:00:24 : **** Exclude files: ""
2008-01-12 23:00:24 : **** Exclude subfolders: "\*\Profiles"
2008-01-12 23:00:24 : **** Exclude subfolders: "\*\Windows NT 5.0 Workstation Profile"
2008-01-12 23:00:24 : **** Exclude subfolders: ""
2008-01-12 23:00:24 : **** Exclude subfolders: ""
2008-01-12 23:00:24 : **** Exclude subfolders: ""
2008-01-12 23:00:24 : **** - Comparison Settings -
2008-01-12 23:00:24 : **** Comparison Type: Size and Timestamp
2008-01-12 23:00:24 : **** - Execution Settings -
2008-01-12 23:00:24 : **** Method: Backup (Mirror Source to Target)
2008-01-12 23:00:24 : **** No overwrite / read-only / error confirmations
2008-01-12 23:00:24 : **** Log File: "C:\Documents and Settings\All Users\Application Data\ViceVersa PRO 2\log1.log" (max 10000 KB)
2008-01-12 23:00:24 : **** Log only summary and errors
2008-01-12 23:00:24 : **** No archive for deleted/replaced source files
2008-01-12 23:00:24 : **** No archive for deleted/replaced target files
2008-01-12 23:00:24 : **** Copy files even if timestamp changes after initial comparison
2008-01-12 23:00:24 : **** Copy directly to destination file (do not use a temporary file)
2008-01-12 23:00:24 : **** Try to copy files that are in use by other applications
2008-01-12 23:00:24 : **** Use 'Volume Shadow Copy' to copy open files for target
2008-01-12 23:00:24 : **** Copy file/folder permissions
2008-01-12 23:00:24 : **** Copy file/folder auditing
2008-01-12 23:00:24 : **** Copy file/folder owner
2008-01-12 23:00:24 : Checking source \\?\P:\Users\ ...
2008-01-12 23:11:27 : Checking target \\?\Y:\Users\ ...
2008-01-12 23:19:28 : Comparing ...
2008-01-12 23:19:41 : Comparing done.
2008-01-12 23:22:56 : - Status Summary -
2008-01-12 23:22:56 : - Total Files - Source: 532,946 (187.67GB) - Target: 346,717 (123.92GB)
2008-01-12 23:22:56 : - Excluded Files - Source: 0 (0) - Target: 0 (0)
2008-01-12 23:22:56 : - Matched Files - Source: 346,690 (123.92GB) - Target: 346,690 (123.92GB)
2008-01-12 23:22:56 : - Single Files - Source: 186,229 (63.75GB) - Target: 0 (0)
2008-01-12 23:22:56 : - Newer Files - Source: 1 (20B) - Target: 26 (3.70MB)
2008-01-12 23:22:56 : - Older Files - Source: 26 (3.65MB) - Target: 1 (20B)
2008-01-12 23:22:56 : - Total Subfolders - Source: 63,581 - Target: 42,592
2008-01-12 23:22:56 : - Excluded Subfolders - Source: 362 - Target: 0
2008-01-12 23:22:56 : - Matched Subfolders - Source: 42,592 - Target: 42,592
2008-01-12 23:22:56 : - Single Subfolders - Source: 20,627 - Target: 0
2008-01-12 23:31:53 :
2008-01-12 23:31:53 : ---- Start Execution ----
2008-01-12 23:31:53 : ---- Backup (Mirror Source to Target) (Source: \\?\P:\Users\ Target: \\?\Y:\Users\) ----
2008-01-12 23:31:53 : ---- Start copying ----
2008-01-12 23:31:58 : -- Copying to target...
2008-01-12 23:32:59 : [ERROR] An unhandled exception has occurred in ViceVersa. ViceVersa has to close.
2008-01-12 23:32:59 : A crash report has been saved to "C:\Program Files\ViceVersa Pro 2\ViceVersa.rpt" and "C:\Program Files\ViceVersa Pro 2\ViceVersa.dmp".
2008-01-12 23:32:59 : Please send the report to support@tgrmn.com along with an explanation of where ViceVersa crashed.
2008-01-12 23:32:59 : Please also attach log file C:\Documents and Settings\All Users\Application Data\ViceVersa PRO 2\log1.log
2008-01-13 00:03:24 :
2008-01-13 00:03:24 : -


Here is the one that works -

2008-01-13 00:03:24 : ************************************************************
2008-01-13 00:03:24 : Profile Started.
2008-01-13 00:03:24 : ************************************************************
2008-01-13 00:03:24 : Version: ViceVersa PRO 2 Build 2014 (SN76)
2008-01-13 00:03:24 : Command Line: "C:\Program Files\ViceVersa Pro 2\ViceVersa.exe"
2008-01-13 00:03:24 : System: , (Terminal Services), (Terminal Services in Remote Admin Mode), (Multiprocessor Free), (x86-32 Processor) v5.2 Build:3790 Service Pack:2
2008-01-13 00:03:24 : User: sub.domain.dom\administrator
2008-01-13 00:03:24 : Computer: server.sub.domain.com
2008-01-13 00:03:24 : **** Profile: c:\documents and settings\administrator.sub\my documents\viceversa pro 2\shared_copy.fsf
2008-01-13 00:03:24 : **** - Folders -
2008-01-13 00:03:24 : **** Source: "\\?\P:\Shared\"
2008-01-13 00:03:24 : **** Target: "\\?\W:\Shared\"
2008-01-13 00:03:24 : **** Include Subfolders: Yes
2008-01-13 00:03:24 : **** Exclude subfolders: "\\?\P:\Shared\MIS\"
2008-01-13 00:03:24 : **** Exclude subfolders: "\\?\P:\Shared\Support and Services\"
2008-01-13 00:03:24 : **** Exclude subfolders: "\\?\P:\Shared\User\"
2008-01-13 00:03:24 : **** Exclude subfolders: "\\?\P:\Shared\User 2"
2008-01-13 00:03:24 : **** Exclude subfolders: "\\?\P:\Shared\xxx"
2008-01-13 00:03:24 : **** - Comparison Settings -
2008-01-13 00:03:24 : **** Comparison Type: Size and Timestamp
2008-01-13 00:03:24 : **** - Execution Settings -
2008-01-13 00:03:24 : **** Method: Backup (Mirror Source to Target)
2008-01-13 00:03:24 : **** No overwrite / read-only / error confirmations
2008-01-13 00:03:24 : **** Log File: "C:\Documents and Settings\All Users\Application Data\ViceVersa PRO 2\log1.log" (max 10000 KB)
2008-01-13 00:03:24 : **** Log only summary and errors
2008-01-13 00:03:24 : **** No archive for deleted/replaced source files
2008-01-13 00:03:24 : **** No archive for deleted/replaced target files
2008-01-13 00:03:24 : **** Process Priority: Above Normal
2008-01-13 00:03:24 : **** Copy files even if timestamp changes after initial comparison
2008-01-13 00:03:24 : **** Copy directly to destination file (do not use a temporary file)
2008-01-13 00:03:24 : **** Try to copy files that are in use by other applications
2008-01-13 00:03:24 : **** Use 'Volume Shadow Copy' to copy open files for target
2008-01-13 00:03:24 : **** Copy file/folder permissions
2008-01-13 00:03:24 : **** Copy file/folder auditing
2008-01-13 00:03:24 : **** Copy file/folder owner
2008-01-13 00:03:26 : Checking source \\?\P:\Shared\ ...
2008-01-13 00:23:25 : Checking target \\?\W:\Shared\ ...
2008-01-13 00:56:32 : Comparing ...
2008-01-13 00:56:50 : Comparing done.
2008-01-13 00:56:58 : - Status Summary -
2008-01-13 00:56:58 : - Total Files - Source: 590,018 (353.90GB) - Target: 589,717 (352.33GB)
2008-01-13 00:56:58 : - Excluded Files - Source: 0 (0) - Target: 0 (0)
2008-01-13 00:56:58 : - Matched Files - Source: 581,600 (346.80GB) - Target: 581,600 (346.80GB)
2008-01-13 00:56:58 : - Single Files - Source: 8,373 (3.37GB) - Target: 8,072 (1.80GB)
2008-01-13 00:56:58 : - Newer Files - Source: 35 (1.02GB) - Target: 10 (2.72GB)
2008-01-13 00:56:58 : - Older Files - Source: 10 (2.72GB) - Target: 35 (1.02GB)
2008-01-13 00:56:58 : - Total Subfolders - Source: 32,572 - Target: 32,354
2008-01-13 00:56:58 : - Excluded Subfolders - Source: 5 - Target: 0
2008-01-13 00:56:58 : - Matched Subfolders - Source: 32,132 - Target: 32,132
2008-01-13 00:56:58 : - Single Subfolders - Source: 435 - Target: 222
2008-01-13 00:57:07 :
2008-01-13 00:57:07 : ---- Start Execution ----
2008-01-13 00:57:07 : ---- Backup (Mirror Source to Target) (Source: \\?\P:\Shared\ Target: \\?\W:\Shared\) ----
2008-01-13 00:57:07 : ---- Start deleting ----
2008-01-13 00:57:07 : -- Deleting from target ...
2008-01-13 00:58:59 : -- Done: 8,294 (1.80GB) Err: 0 (0) Skipped: 0 (0) Tot: 8,294 (1.80GB) --
2008-01-13 00:58:59 : -- Objects Deleted per Second: 74.72 -- Elapsed Time: 1 min 51 sec

Last edited by sbar2112 on Thu May 02, 2013 1:50 pm; edited 1 time in total
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TGRMN Software
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Joined: 10 Jan 2005
Posts: 8763
PostPosted: Wed Jan 16, 2008 12:02 am    Post subject: Reply with quote
Hello
can you please re-download ViceVersa PRO from www.tgrmn.com and re-install (just install over the already installed version).
Please let me know if the problem still persists. thanks!
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