Folders not deleted on NAS

habop · Joined: 30 May 2006 Posts: 9

I'm using NAS ("Icy-Box"-NAS900 with SMB-Server) as target. When I delete folders on Source the synchronization fails to delete them on target. No Error-Message displayed. Summary shows that folders should have been deleted, but they aren't. Same procedure with data-files works perfectly. Any suggestions, why ViceVersa2_b2014 isn't able to delete folders on the NAS?

Hartmut Question

TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8763

No error message in the profile log file? (you can setup a profile log in the profile settings -> execution)... does the log shows OK when trying to delete the folder on the NAS? thanks
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habop · Joined: 30 May 2006 Posts: 9

No error messages at all. Heres the log-file:

----------------------------------------
2007-10-11 02:41:27 : ---- Start Execution ----
2007-10-11 02:41:27 : ---- Synchronization (Source: D:\Download-Archiv\ Target: \\Storage\DATEN\DL-ARCHIV\) ----
2007-10-11 02:41:27 : ---- Start deleting ----
2007-10-11 02:41:27 : -- Deleting from target ...
2007-10-11 02:41:27 : Deleting file \\Storage\DATEN\DL-ARCHIV\SoundMaker\Neu Text-Datei.txt [OK].
2007-10-11 02:41:27 : Deleting folder \\Storage\DATEN\DL-ARCHIV\SoundMaker\ [OK].
2007-10-11 02:41:27 : -- Done: 2 (10B) Err: 0 (0) Skipped: 0 (0) Tot: 2 (10B) --
2007-10-11 02:41:27 : -- Objects Deleted per Second: 2.00 -- Elapsed Time: 0 sec
2007-10-11 02:41:28 : Re-comparing ...
2007-10-11 02:41:28 : Updating tracking database...
2007-10-11 02:41:28 : ---- Deleting finished ----
2007-10-11 02:41:28 : ---- End ----
2007-10-11 02:41:28 : - Execution Summary -
2007-10-11 02:41:28 : - Added Files - Source: 0 (0) - Target: 0 (0)
2007-10-11 02:41:28 : - Updated Files - Source: 0 (0) - Target: 0 (0)
2007-10-11 02:41:28 : - Deleted Files - Source: 0 (0) - Target: 1 (10B)
2007-10-11 02:41:28 : - Added Subfolders - Source: 0 - Target: 0
2007-10-11 02:41:28 : - Deleted Subfolders - Source: 0 - Target: 1
2007-10-11 02:41:28 : - Status Summary -
2007-10-11 02:41:28 : - Total Files - Source: 9.040 (5,51GB) - Target: 9.040 (5,51GB)
2007-10-11 02:41:28 : - Excluded Files - Source: 0 (0) - Target: 0 (0)
2007-10-11 02:41:28 : - Matched Files - Source: 9.040 (5,51GB) - Target: 9.040 (5,51GB)
2007-10-11 02:41:28 : - Single Files - Source: 0 (0) - Target: 0 (0)
2007-10-11 02:41:28 : -- Added Files (Since Last Execution)- Source: 0 (0) - Target: 0 (0)
2007-10-11 02:41:28 : -- Removed Files (Since Last Execution) - Source: 0 (0) - Target: 0 (0)
2007-10-11 02:41:28 : - Newer Files - Source: 0 (0) - Target: 0 (0)
2007-10-11 02:41:28 : - Older Files - Source: 0 (0) - Target: 0 (0)
2007-10-11 02:41:28 : -- Conflict Files - Source: 0 (0) - Target: 0 (0)
2007-10-11 02:41:28 : - Total Subfolders - Source: 1.294 - Target: 1.295
2007-10-11 02:41:28 : - Excluded Subfolders - Source: 0 - Target: 0
2007-10-11 02:41:28 : - Matched Subfolders - Source: 1.294 - Target: 1.294
2007-10-11 02:41:28 : - Single Subfolders - Source: 0 - Target: 1
-----------------------------------------------------------

The data-file (*.txt) has been deleted correctly, not so the empty folder (folder contains definitely no hidden files).

Hartmut

TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8763

That is a strange issue that happens with some NAS devices (it happened to another ViceVersa user before, I do not recall which NAS). The NAS returns 'OK, I deleted the folder' but then the folder is not deleted, so no error message is shown! Confused

Not sure how to debug this one, we could send you a little custom made utility that tries to delete the folder in the same manner as ViceVersa PRO does....
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habop · Joined: 30 May 2006 Posts: 9

Thanks for that explanation. Maybe some future firmware-update of the Icy-Box can solve the issue. Please send me the custom made utility to check it out.
Hartmut

habop · Joined: 30 May 2006 Posts: 9

Folders deleted correcty on the NAS up to version 2pro build 2011.

TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8763

thanks! I will compare the source code to see what the difference is between the 2 versions.
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TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8763

Can you pls write to support@tgrmn.com ? I would like to send you a special debug version for this. thanks!
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pcworker · Joined: 05 Feb 2009 Posts: 2

I am having the same problem here.
My NAS is Conceptronic NAS CHD3NET updated with the last firmware.
VV reported in the log file that files / folders were deleted but did not.
Please help!