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VV cannot delete dest files from propagate deletions

 
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paullinator



Joined: 06 Sep 2007
Posts: 5
PostPosted: Mon Sep 24, 2007 10:59 am    Post subject: VV cannot delete dest files from propagate deletions Reply with quote
VVengine hangs on any attempt to delete a file. i'm running on server sbs 2003 with a source client over UNC. the file deletion is an issue when deleting the local copy that is on the same machine as vve. deleting a remote file is just fine.

running vv w/o vvengine works fine. the user used for vvengine is an admin user. settings below

Profile File: V:\backup\bacardi.fsf

Folders
- "\\Baileys\C\paul\" <to> "w:\paul\" (Include Subfolders)
- "\\Baileys\C\media\video\Home Videos\" <to> "w:\media\video\Home Videos\" (Include Subfolders)
- "\\Baileys\C\media\audio\" <to> "w:\media\audio\" (Include Subfolders)
- "\\Baileys\C\media\pictures\" <to> "w:\media\pictures\" (Include Subfolders)
- Network: connect using default user's credentials
Comparison
- Comparison Type: Size and Timestamp
Execution
- Method: Synchronization
- No overwrite / read-only / error confirmations
- Tracking Database: "V:\backup\bacardi.tdb" (synchronize/backup/replicate conflicts)
- Log File: "V:\backup\bacardi.log" (empty log file each run)
- No archive for deleted/replaced source files
- No archive for deleted/replaced target files
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TGRMN Software
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Joined: 10 Jan 2005
Posts: 8763
PostPosted: Mon Sep 24, 2007 11:07 am    Post subject: Reply with quote
Thanks, can you paste (or send to support@tgrmn.com) the entire VV PRO profile log including the point where it hangs? thanks
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paullinator



Joined: 06 Sep 2007
Posts: 5
PostPosted: Mon Sep 24, 2007 5:25 pm    Post subject: Reply with quote
there you go. i had to do a "profile stop" which took awhile before i could access the log file.

V:\backup\bacardi.log
Extract of File: V:\backup\bacardi.log
2007-09-24 10:20:51 : START ID: 2007924172048-2945593-4924
2007-09-24 10:20:51 : ************************************************************
2007-09-24 10:20:51 : Profile Started.
2007-09-24 10:20:51 : ************************************************************
2007-09-24 10:20:51 : Version: ViceVersa PRO 2 Build 2014 (SN80)
2007-09-24 10:20:51 : Command Line: "C:\Program Files\ViceVersa Pro 2\ViceVersa.exe" "V:\backup\bacardi.fsf" /hiddenautosync /vveng
2007-09-24 10:20:51 : System: Windows Server 2003 (Domain Controller), (Terminal Services), (Terminal Services in Remote Admin Mode), (Multiprocessor Free), (x86-32 Processor) v5.2 Build:3790 Service Pack:2
2007-09-24 10:20:51 : User: VTEX.LAN\backer
2007-09-24 10:20:51 : Computer: bacardi.vtex.lan
2007-09-24 10:20:51 : **** Profile: V:\backup\bacardi.fsf
2007-09-24 10:20:51 : **** - Folders -
2007-09-24 10:20:51 : **** Network: connect using default user's credentials
2007-09-24 10:20:51 : **** - Comparison Settings -
2007-09-24 10:20:51 : **** Comparison Type: Size and Timestamp
2007-09-24 10:20:51 : **** - Execution Settings -
2007-09-24 10:20:51 : **** Method: Synchronization
2007-09-24 10:20:51 : **** No overwrite / read-only / error confirmations
2007-09-24 10:20:51 : **** Tracking Database: "V:\backup\bacardi.tdb" (synchronize/backup/replicate conflicts)
2007-09-24 10:20:51 : **** Log File: "V:\backup\bacardi.log" (empty log file each run)
2007-09-24 10:20:51 : **** No archive for deleted/replaced source files
2007-09-24 10:20:51 : **** No archive for deleted/replaced target files
2007-09-24 10:20:51 : Connecting to \\Baileys\C\paul ... Connected.
2007-09-24 10:20:51 : Connecting to \\Baileys\C\media\video\Home Videos ... Connected.
2007-09-24 10:20:51 : Connecting to \\Baileys\C\media\audio ... Connected.
2007-09-24 10:20:51 : Connecting to \\Baileys\C\media\pictures ... Connected.
2007-09-24 10:20:51 : Checking source \\Baileys\C\paul\ ...
2007-09-24 10:20:52 : Checking target w:\paul\ ...
2007-09-24 10:20:52 : Comparing ...
2007-09-24 10:20:52 : Checking tracking database...
2007-09-24 10:20:52 : Comparing done.
2007-09-24 10:20:52 : Checking source \\Baileys\C\media\video\Home Videos\ ...
2007-09-24 10:20:53 : Checking target w:\media\video\Home Videos\ ...
2007-09-24 10:20:53 : Comparing ...
2007-09-24 10:20:53 : Checking tracking database...
2007-09-24 10:20:53 : Comparing done.
2007-09-24 10:20:53 : Checking source \\Baileys\C\media\audio\ ...
2007-09-24 10:20:55 : Checking target w:\media\audio\ ...
2007-09-24 10:21:01 : Comparing ...
2007-09-24 10:21:01 : Checking tracking database...
2007-09-24 10:21:01 : Comparing done.
2007-09-24 10:21:01 : Checking source \\Baileys\C\media\pictures\ ...
2007-09-24 10:21:05 : Checking target w:\media\pictures\ ...
2007-09-24 10:21:09 : Comparing ...
2007-09-24 10:21:09 : Checking tracking database...
2007-09-24 10:21:10 : Comparing done.
2007-09-24 10:21:10 : - Status Summary -
2007-09-24 10:21:10 : - Total Files - Source: 14,399 (53.11GB) - Target: 14,400 (53.11GB)
2007-09-24 10:21:10 : - Excluded Files - Source: 0 (0) - Target: 0 (0)
2007-09-24 10:21:10 : - Matched Files - Source: 14,399 (53.11GB) - Target: 14,399 (53.11GB)
2007-09-24 10:21:10 : - Single Files - Source: 0 (0) - Target: 1 (26.10KB)
2007-09-24 10:21:10 : -- Added Files (Since Last Execution)- Source: 0 (0) - Target: 0 (0)
2007-09-24 10:21:10 : -- Removed Files (Since Last Execution) - Source: 1 (26.10KB) - Target: 0 (0)
2007-09-24 10:21:10 : - Newer Files - Source: 0 (0) - Target: 0 (0)
2007-09-24 10:21:10 : - Older Files - Source: 0 (0) - Target: 0 (0)
2007-09-24 10:21:10 : -- Conflict Files - Source: 0 (0) - Target: 0 (0)
2007-09-24 10:21:10 : - Total Subfolders - Source: 691 - Target: 691
2007-09-24 10:21:10 : - Excluded Subfolders - Source: 0 - Target: 0
2007-09-24 10:21:10 : - Matched Subfolders - Source: 691 - Target: 691
2007-09-24 10:21:10 : - Single Subfolders - Source: 0 - Target: 0
2007-09-24 10:21:10 : - To Do - Synchronization
2007-09-24 10:21:10 : - Files to Add - Source: 0 (0) - Target: 0 (0)
2007-09-24 10:21:10 : - Files to Update - Source: 0 (0) - Target: 0 (0)
2007-09-24 10:21:10 : - Files to Delete - Source: 0 (0) - Target: 1 (26.10KB)
2007-09-24 10:21:10 : - Subfolders to Add - Source: 0 - Target: 0
2007-09-24 10:21:10 : - Subfolders to Delete - Source: 0 - Target: 0
2007-09-24 10:21:10 :
2007-09-24 10:21:10 : ---- Start Execution ----
2007-09-24 10:21:10 : ---- Synchronization (Source: \\Baileys\C\paul\ | \\Baileys\C\media\video\Home Videos\ | \\Baileys\C\media\audio\ | \\Baileys\C\media\pictures\ Target: w:\paul\ | w:\media\video\Home Videos\ | w:\media\audio\ | w:\media\pictures\) ----
2007-09-24 10:21:10 : ---- Start deleting ----
2007-09-24 10:21:10 : -- Deleting from target ...
2007-09-24 10:21:10 : Deleting file w:\paul\faxes\ac170c5.pdf
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TGRMN Software
Site Admin


Joined: 10 Jan 2005
Posts: 8763
PostPosted: Tue Sep 25, 2007 12:18 am    Post subject: Reply with quote
Thanks

It would be great if you could do the following:

- While ViceVersa is hanging trying to delete the local file, use the tool userdump.exe (download and instructions @ http://support.microsoft.com/?kbid=241215 -- see section "To create a dump file for a hanging process") to create a dump file.
- Using userdump.exe, create a dump file and send that file to support@tgrmn.com for analysis.

So we will know exactly where in the code VV is hanging.

thank you very much! Smile
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paullinator



Joined: 06 Sep 2007
Posts: 5
PostPosted: Tue Sep 25, 2007 12:40 am    Post subject: Reply with quote
followed the link but can't find a download for the userdump.exe file? could you send a direct link to the file?
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TGRMN Software
Site Admin


Joined: 10 Jan 2005
Posts: 8763
PostPosted: Tue Sep 25, 2007 6:53 am    Post subject: Reply with quote
Should be here:

http://www.microsoft.com/downloads/details.aspx?FamilyID=E089CA41-6A87-40C8-BF69-28AC08570B7E&displaylang=en
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paullinator



Joined: 06 Sep 2007
Posts: 5
PostPosted: Tue Sep 25, 2007 7:58 am    Post subject: Reply with quote
the dumps are too big to attach in an email (even zipped). pls send ftp site info where i can send them.
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TGRMN Software
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Joined: 10 Jan 2005
Posts: 8763
PostPosted: Tue Sep 25, 2007 9:17 am    Post subject: Reply with quote
Please write to support@tgrmn.com , will send details, thanks!
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