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NAS Error Access Denied after file comparison

 
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judsong123



Joined: 21 Jul 2007
Posts: 7

PostPosted: Wed Jul 25, 2007 2:31 am    Post subject: NAS Error Access Denied after file comparison Reply with quote

Trying to do a backup/mirror from a windows 2000 machine to an ONi 500 gb NAS. The software will preform the directory comparisons, but fails when trying to move files with the Access Denied error. I emailed support without a response thought I would try the forums. Thanks.
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TGRMN Software
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Joined: 10 Jan 2005
Posts: 8763

PostPosted: Wed Jul 25, 2007 7:27 am    Post subject: Reply with quote

Sorry for the delayed reply. Which version / build of ViceVersa are you using? thanks
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judsong123



Joined: 21 Jul 2007
Posts: 7

PostPosted: Wed Jul 25, 2007 8:40 pm    Post subject: Version 2014 latest as of last 7/20/07 Reply with quote

I downloaded the latest version 2014 last 7/20/07.

Thanks,
JG
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TGRMN Software
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Joined: 10 Jan 2005
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PostPosted: Thu Jul 26, 2007 6:34 am    Post subject: Reply with quote

Could you let me know the exact text of the error? thank you
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judsong123



Joined: 21 Jul 2007
Posts: 7

PostPosted: Sat Aug 04, 2007 8:21 pm    Post subject: Exact text of message as follows: Reply with quote

Can not create or replace "\\storage\images\115-120.JPG". Network Access is Denied.
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judsong123



Joined: 21 Jul 2007
Posts: 7

PostPosted: Sat Aug 04, 2007 8:24 pm    Post subject: Backup/Mirror execution Reply with quote

This error occurs during a Backup/Mirror operation. I can manually place files in this directory on the NAS through explorer. So Visa Versa should be able to see and use the network drive.
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TGRMN Software
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PostPosted: Mon Aug 06, 2007 10:57 am    Post subject: Reply with quote

Does it work if you switch on the option 'copy directly to destination file' in the advanced profile settings? thanks
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judsong123



Joined: 21 Jul 2007
Posts: 7

PostPosted: Sun Aug 12, 2007 8:17 pm    Post subject: Still no luck Reply with quote

Changed in advanced settings and still no luck.
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judsong123



Joined: 21 Jul 2007
Posts: 7

PostPosted: Sun Aug 12, 2007 8:22 pm    Post subject: Continued through error Reply with quote

Told it to continue through errors, and it created sub-directory names in destination folder but still did not copy files
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TGRMN Software
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Joined: 10 Jan 2005
Posts: 8763

PostPosted: Mon Aug 13, 2007 11:41 am    Post subject: Reply with quote

Hi, I will need to send you a special version of VV to debug this. Could you write to support@tgrmn.com ? thank you
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judsong123



Joined: 21 Jul 2007
Posts: 7

PostPosted: Sun Sep 16, 2007 5:19 am    Post subject: Email Notification Reply with quote

I have emailed twice with no response, not sure what to do ? Am I missing something ?
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TGRMN Software
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PostPosted: Mon Sep 17, 2007 7:32 am    Post subject: Reply with quote

Sorry for late reply, just sent you the special version. thanks
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