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chibiricky
Joined: 03 Oct 2007
Posts: 12
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 Posted: Thu Dec 04, 2008 12:38 am Post subject: Doesn't clean up old archived files |
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I am using build 2015 on Windows XP SP3, backing up files to a Windows Server 2008 32-bit server, using VVScheduler.
I have all my source, target and archive folders in this format:
\\?\UNC\ComputerName\sharename\foldername
It does the backup perfectly.
It archives the files perfectly.
However, I have a setting to delete archived file older than 7 days, and only keep max 1 copy for each file. I found these lines in my log:
---- Start of quote ----
2008-12-02 13:15:57 : -- Checking archive folder ...
2008-12-02 13:15:57 : Amount of files in target archive folder: 0 (0)
...
2008-12-02 13:15:57 : - Archive Information -
2008-12-02 13:15:57 : - Files Added to Archive - Source: 0 (0) - Target: 15 (903.34MB)
2008-12-02 13:15:57 : - Files Deleted from Archive - Source: 0 (0) - Target: 0 (0)
---- End of quote ----
Interestingly it shows that there is nothing in the archive folder, but actually in the archive folder there are heaps of files that were backed up from the same file, with different dates on it, and many of them are older than 7 days. Obviously it is not doing "max 1 copy per file". I suspect that it is not seeing the files in the archive folder. However when I try to open the path of the archive folder in Windows Explorer (with "\\" instead of "\\?\UNC\"), I can see the files.
This problem does not happen when I go into VV UI and sync manually. When I sync manually the old archive files are deleted as expected. This only happens when syncing by VVScheduler.
Can anyone suggest what might be the problem?
Thanks!
Last edited by chibiricky on Thu Jan 15, 2009 12:21 am; edited 2 times in total |
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chibiricky
Joined: 03 Oct 2007
Posts: 12
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| Posted: Thu Jan 15, 2009 12:01 am Post subject: |
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Sorry to dig up old post, but any news on this?
I'm still having problem with it...  |
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TGRMN Software
Site Admin
Joined: 10 Jan 2005
Posts: 8759
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chibiricky
Joined: 03 Oct 2007
Posts: 12
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| Posted: Tue Jun 23, 2009 4:37 am Post subject: |
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I have just installed ViceVersa 2.5 Beta. I found the same problem in the new version as well. Does TGRMN plan to fix this problem in the near future? If this issue can be fixed in version 2.5 final release, we are more than happy to upgrade our licenses.
Thank you! |
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TGRMN Software
Site Admin
Joined: 10 Jan 2005
Posts: 8759
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| Posted: Tue Jun 23, 2009 11:22 am Post subject: |
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We are having a hard time reproducing this problem! We thought it was already fixed in the beta... Can you please send asap the profile file (.fsf) and the entire profile log showing this error to support@tgrmn.com ,
thanks
_________________
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TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com |
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chibiricky
Joined: 03 Oct 2007
Posts: 12
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| Posted: Wed Jul 01, 2009 3:30 am Post subject: |
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Email has been sent. Please check. Thanks!
Hopefully this issue can be solved soon. |
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chibiricky
Joined: 03 Oct 2007
Posts: 12
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| Posted: Thu Jul 09, 2009 3:09 am Post subject: |
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| I still haven't heard from the support team yet. Any news? |
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TGRMN Software
Site Admin
Joined: 10 Jan 2005
Posts: 8759
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chibiricky
Joined: 03 Oct 2007
Posts: 12
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| Posted: Mon Sep 21, 2009 6:51 am Post subject: |
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Hi Support team, sorry to dig up old post. Now the 2.5 has been out for a while, are we able to get a fix for our problem? I'm not looking at upgrading my 2.0 yet, but just want to have the problem fixed. Is it possible? I've sent an email to the support mailbox a while ago but had no response.
Thanks |
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chibiricky
Joined: 03 Oct 2007
Posts: 12
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| Posted: Wed Oct 14, 2009 11:42 pm Post subject: |
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| Hi Support. Sorry to disturb you again, but it has been another month. Any news? |
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chibiricky
Joined: 03 Oct 2007
Posts: 12
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| Posted: Mon Nov 09, 2009 11:55 pm Post subject: |
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| Sorry but is the support team trying to ignore something that they've promised before? I have received any response since 10 Jul 2009... Could the support team please have a look? Thanks! |
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chibiricky
Joined: 03 Oct 2007
Posts: 12
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| Posted: Mon Nov 23, 2009 7:51 am Post subject: |
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If you are not going to fix my problem unless I upgrade, please let me know.
Otherwise we have been waiting for your response since 10 July.  |
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TGRMN Software
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Joined: 10 Jan 2005
Posts: 8759
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chibiricky
Joined: 03 Oct 2007
Posts: 12
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| Posted: Wed Jan 13, 2010 1:01 am Post subject: |
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I have sent emails to Support a couple of times but I had no response... |
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